Digital Services Coordinator

Trane Technologies

. Plan, coordinate, control, and direct operational resources to support remote-based service delivery .

Posted 9/28/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $63,112 - $87,640 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational coordination and resource management skills to support remote service delivery, ensuring timely resolution of customer requests and adherence to service agreements. Proficient in data validation and documentation management while maintaining effective communication across various platforms.

Highest-signal resume keywords

Operational Resource ManagementMicrosoft Office Suite ProficiencyDispatch Software ExperienceCustomer Communication SkillsSchedule Organization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ValidationTime TrackingProcess DevelopmentStandards AdherenceReporting

Soft Skills

Exceptional Verbal CommunicationWritten CommunicationOrganizational SkillsAbility to PrioritizeCollaboration

Tools & Technologies

Windows Operating SystemsCRM PlatformsDispatch Software

Industry Keywords

Service AgreementsMaintenance ContractsRemote Service DeliveryWork Order ManagementCustomer Requests

About the role

Key responsibilities & impact

Plan, coordinate, control, and direct operational resources to support remote-based service delivery
Coordinate execution of service agreements, maintenance contracts, On-Demand calls, and repair projects
Schedule remote service specialists and assign them to project work
Balance daily technician workloads, optimize response times, and ensure timely resolution of customer requests
Monitor incoming service queues and work orders; assess priority, scope, billing parameters, and site requirements
Coordinate with Technician Leads and Account Team to prioritize emergency service, warranty work, and scheduled contract maintenance
Collaborate with Contract Administration, Estimating, and Service Operations teams to set up work orders and maintain contract milestones
Acknowledge customer inquiries, investigate service discrepancies or delays, and route special requests
Generate cases, track status updates, and ensure documentation and deliverables meet company quality guidelines
Review technician paperwork, verify labor hours and materials, and forward documentation for billing and closeout
Maintain operational data, databases, dispatch software, and documentation portals

Requirements

What you’ll need

Exceptional verbal, written, and phone communication skills
Ability to interact across phone, email, and instant messaging platforms
Proven ability to organize complex schedules and manage high-volume daily interruptions
Ability to prioritize urgent operational needs
Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Proficiency with Windows operating systems
Experience with dispatch software and CRM platforms is an asset
Meticulous attention to data validation, verification, time tracking, process development, standards adherence, and reporting
Ability to work independently in a fast-paced environment while collaborating with remote teammates
Willingness and flexibility to support occasional overtime or weekend coverage
Ability to travel occasionally for regional team meetings, training sessions, or branch visits

Benefits

Comp & perks

Health insurance for employees and family, with holistic wellness programs and incentives
Fertility coverage
Adoption/surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave
Parental leave
401(k) match
Educational and training opportunities through company programs
Tuition assistance
Student debt support
Occasional travel for regional team meetings, training sessions, or branch visits