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Ductless Technical Specialist
Trane Technologies. Participate in VRF/Ductless post-sales product success .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HVAC installation, service, and troubleshooting, with a focus on VRF and Ductless products. Capable of providing technical training and building strong relationships with customers and stakeholders.
Highest-signal resume keywords
HVAC InstallationVRF Product TroubleshootingTechnical TrainingPublic SpeakingCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HVAC ServiceDuctless Product KnowledgeStartup and CommissioningField TrainingProcess Monitoring
Soft Skills
CommunicationCoachingProblem SolvingRelationship Building
Tools & Technologies
METUS DSG ProgramSubmittalsEquipment Selections
Certifications & Qualifications
Valid Driver's LicenseCertified Technical Trainer (Potential)
Industry Keywords
Post-Sales SupportConstruction KnowledgeMechanical SystemsElectrical SystemsPlumbing Systems
About the role
Key responsibilities & impact- Participate in VRF/Ductless post-sales product success
- Monitor and measure processes to meet customer needs for post-sales ductless activities, including startup and beyond
- Investigate customer concerns, advise corrective action, and communicate with customers and coworkers
- Provide commercial and high-level technical product sales training to area office personnel and customers
- Conduct customer field training on installation and troubleshooting of VRF and Ductless products
- Troubleshoot VRF and Ductless products
- Assist customers with startup and commissioning of VRF and ductless products
- Build consultative relationships and trust with owners and contracting customers
- Coach sales personnel in VRF product sales, application, and customer support
- Administer the warranty process and all post-sales ductless activity
- Participate in the METUS DSG program as an area/region representative
- Work with submittals and equipment selections to support internal and external business processes
- Communicate proactively with stakeholders across projects and provide detailed reports
- Build relationships with resources throughout METUS and Trane
Requirements
What you’ll need- Minimum of 5 years of HVAC installation, service and/or troubleshooting
- VRF experience preferred, but not required
- Working knowledge of construction, including mechanical, electrical, and plumbing systems, preferred
- Must be able to travel throughout assigned territory
- Great public speaking and presenting experience required
- Daily travel required; overnight travel as needed by the business
- Valid driver’s license held for at least 12 months
- No major or frequent traffic violations, including DUI, hit and run, license suspension, reckless/careless driving, multiple smaller infractions, or preventable collisions in the previous 3 years
- May be required to become a certified technical trainer
Benefits
Comp & perks- Health insurance for employees and family, with holistic wellness programs and incentives
- Fertility coverage and adoption/surrogacy assistance
- Up to 15 vacation days
- Paid holidays
- Sick leave
- Volunteer and parental leave options
- 401(k) match
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support