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Key Accounts Contract Administrator
Trane Technologies. Act as a key contact for internal customers, providing information on the complete service cycle from sale to service delivery .
Posted 11/6/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $49,400 - $87,640 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and process coordination, with a strong understanding of the service cycle and metrics. Capable of managing multiple tasks in high-pressure environments while maintaining documentation and supporting Salesforce CRM.
Highest-signal resume keywords
Customer Service SkillsSalesforce CRM SupportProcess CoordinationMulti-Tasking AbilityService Cycle Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional Customer Service SkillsAbility To Work Outside Established ProcessesAbility To Stay FocusedAbility To Complete Tasks Within Established Guidelines
Industry Keywords
Service CycleAccount-Level ReportingInternal Process DocumentationHigh-Pressure SituationsKey Accounts Coordination
About the role
Key responsibilities & impact- Act as a key contact for internal customers, providing information on the complete service cycle from sale to service delivery
- Contact internal sales and service teams to complete requests
- Coordinate requests between Key Accounts and local Trane sales offices, including franchisees
- Maintain necessary paperwork to respond to customer inquiries in a timely manner
- Keep internal process documents up to date and aligned with external changes
- Streamline processes and documentation
- Fulfill team metrics and provide account-level reporting
- Support Salesforce CRM and organize internal experts to deliver a top-tier customer experience
- Potentially support outside sales processes with opportunity deliverables, market intelligence, and current customer contact
- Potentially support special projects involving complex agreements, external coordination, and service organization process/tool development
Requirements
What you’ll need- 3+ years relevant experience OR a degree in a related field
- Exceptional customer service skills
- Experience working in high-pressure situations
- Ability to work outside of established processes
- Ability to multi-task
- Ability to stay focused and complete tasks within established guidelines
- Understanding of the service cycle and supporting metrics
Benefits
Comp & perks- Health insurance for employees and families
- Holistic wellness programs with generous incentives
- Fertility coverage
- Adoption and surrogacy assistance
- Up to 15 vacation days
- Paid holidays
- Sick leave
- Volunteer leave
- Parental leave
- 401(k) match
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support