Order Management Representative

Trane Technologies

. Serve as the primary contact for external and internal customers interacting with Parts & Supply, Order Management .

Posted 9/30/2026full-timeUnited StatesJunior💰 $31,600 - $64,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage orders, analyze data, and collaborate effectively with cross-functional teams. Proficient in utilizing MS Office Suite to support order management and customer interactions.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementData AnalysisMS Office Suite ProficiencyCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData AnalysisParts Availability CheckingCase Management ToolsCustomer Query Resolution

Soft Skills

Problem SolvingProfessionalismTeamworkMultitaskingCustomer-Centric Attitude

Tools & Technologies

MS ExcelMS WordMS PowerPointMS AccessMS Outlook

Industry Keywords

Customer ServiceParts & SupplyOrder ManagementContinuous ImprovementHigh-Volume Environment

About the role

Key responsibilities & impact

Serve as the primary contact for external and internal customers interacting with Parts & Supply, Order Management
Answer parts-order queries through case management tools, email, and other digital methods
Work with customer associates and functional groups to answer customer questions and concerns
Attend customer service-related projects such as MDI (Monitoring for Daily Improvement)
Check availability of parts or equipment, including part components
Locate parts and process orders for external customers
Work cross-functionally to expedite orders
Coordinate with planning, operations, and the field to meet promise dates
Manage open orders, monitor reports, and keep customers informed
Collaborate with cross-functional stakeholders to meet customer demands
Apply judgment, problem solving, and decision making while maintaining a friendly, professional customer focus
Support process improvements and continuous learning
Perform other duties assigned by the order management team leader

Requirements

What you’ll need

Associate's or bachelor's degree with 1+ years of experience in a customer service role desired
In lieu of a degree, 5+ years of experience in a related customer service role may be considered
Industry knowledge highly preferred
Ability to work effectively in a team environment and independently
Basic data analysis related to customer service and order management
Proficiency with MS Office Suite, including Excel, Word, PowerPoint, Access, and Outlook
Positive, energetic, customer-centric attitude focused on building relationships
Ability to prioritize work based on customer need and multitask in a high-volume, transactional environment
Must maintain professionalism with customers, coworkers, and functional teams

Benefits

Comp & perks

Health insurance for employees and family, effective day one
Holistic wellness programs with generous incentives
Fertility coverage
Adoption/surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave
Parental leave
401K match
Educational and training opportunities through company programs
Tuition assistance
Student debt support