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Services Operations Leader
Trane Technologies. Define and lead the service operations strategy for Thermo King’s company-owned dealer network .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service operations strategy, operational excellence, and performance management within complex service environments. Proven ability to lead high-performance teams, drive continuous improvement, and implement best practices across geographically dispersed operations.
Highest-signal resume keywords
Service Operations LeadershipPerformance Metrics DevelopmentOperational ExcellenceFinancial AccountabilityChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Operating System DesignService Process DesignOperational Dashboard DevelopmentService Workflow AnalysisPerformance Standard DeploymentLabor Efficiency ImprovementCycle Time ReductionProductivity AnalysisBest Practices ImplementationMulti-Site Operations Management
Soft Skills
LeadershipTeam BuildingCoachingCollaborationCommunication
Industry Keywords
TransportationCommercial VehicleDealershipIndustrial ServiceHeavy EquipmentService CultureOperational IntegrationData DisciplineFinancial PerformanceService Teams
About the role
Key responsibilities & impact- Define and lead the service operations strategy for Thermo King’s company-owned dealer network
- Drive standardization, operating performance, and profitable growth across service and parts
- Design, deploy, and continuously improve a scalable Business Operating System for the national services organization
- Serve as enterprise leader and center of excellence for service operations, parts operations, service process design, and branch-level operating performance
- Establish national operating standards, performance metrics, and management routines
- Improve productivity, labor efficiency, cycle time, customer satisfaction, quality, and profitability
- Identify, develop, and deploy best practices across branch locations
- Analyze service workflows, time and material activity, technician productivity, parts performance, and branch operating results
- Build and sustain management reporting, operational dashboards, and information flows
- Align branch leaders, service managers, parts teams, technicians, and back-office teams around operating standards and financial objectives
- Lead operational integration and standardization of acquired dealer locations
- Lead systems harmonization, including future-state processes, organizational design, data discipline, and system adoption
- Partner with leadership and cross-functional teams to remove barriers and accelerate strategic initiatives
- Monitor financial and operational targets and recommend improvements
- Provide leadership updates on business performance, strategic priorities, risks, and opportunities
- Drive continuous improvement, accountability, and operational excellence across a geographically dispersed field organization
- Travel to branch locations across the United States to assess performance, coach leaders, reinforce standards, and ensure consistent execution
Requirements
What you’ll need- Bachelor’s degree in Business, Operations, Engineering, Supply Chain, Industrial Management, or a related field preferred
- Minimum of 10 years of progressive leadership experience in service operations, including responsibility for service teams, technicians, and back-office operations in a commercial setting
- Experience in transportation, commercial vehicle, dealership, industrial service, heavy equipment, or similarly complex service environments strongly preferred
- Experience designing and deploying best practices, operating disciplines, and performance standards across disparate or uncoordinated teams
- Demonstrated experience leading multi-site service organizations across geographically dispersed operations
- Track record of building, leading, and enabling high-performance teams and service cultures
- Proven accountability for financial performance, including revenue growth, profitability, productivity, and operational results
- Demonstrated success leading organizational change, overcoming barriers to execution, and driving adoption across field-based operations
- Ability to travel regularly to branch locations across the United States
- Travel of 25–50% is expected
- Safety-sensitive role; may require passing additional drug screening
Benefits
Comp & perks- Health insurance for the employee and family
- Holistic wellness programs with generous incentives
- Fertility coverage
- Adoption and surrogacy assistance
- Up to 15 vacation days
- Paid holidays
- Sick leave
- Volunteer leave options
- Parental leave options
- 401(k) match
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
- Incentive eligible compensation
- Competitive compensation and comprehensive benefits and programs