Support Specialist

Trane Technologies

. Support Trane Digital Services and Connected customers .

Posted 11/10/2026full-timeAshland • Virginia • United StatesMid-LevelSenior💰 $29 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building mechanics, refrigeration, and industrial automation, with a strong focus on equipment analytics and remote diagnostics. Proficient in using Trane Connect and Command Center for operational integrity and system adjustments.

Highest-signal resume keywords

Technical Diploma In Building MechanicsExperience In RefrigerationExperience In Industrial AutomationStrong Communication SkillsMathematical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Equipment AnalyticsRemote DiagnosticsDigital InspectionsBuilding System ProgramsOperational IntegrityCritical Building Metrics MonitoringSmall-Scale Adjustments

Soft Skills

Exceptional Written Communication SkillsExceptional Verbal Communication SkillsReasoning Ability

Tools & Technologies

Trane ConnectCommand Center

Industry Keywords

Safety-Sensitive RoleMechanical RoomsExtreme ConditionsHeavy EquipmentToxic Chemicals

About the role

Key responsibilities & impact

Support Trane Digital Services and Connected customers
Use Trane Connect and Command Center to enable, map, and tune equipment analytics
View remote diagnostics
Perform remote Digital Inspections
Capture follow-up items and details in the Trane Connect platform
Respond to on-demand calls
Monitor critical building metrics
Check systems for operational integrity
Make small-scale adjustments to building system programs
Collaborate with Digital Services Team members and customers

Requirements

What you’ll need

Technical diploma in building mechanics, refrigeration, or industrial automation, and a minimum of five years of experience in a similar position, or an equivalent combination of work and education
Strong communication skills
Mathematical aptitude
Reasoning ability
Exceptional written and verbal communication skills
Ability to work outdoors, in mechanical rooms, and in extreme conditions and temperatures
Ability to work around moving mechanical parts, heavy equipment, elevated locations, wet conditions, airborne vapors and particles, vibrations, high voltages, and potentially toxic or caustic chemicals
Ability to frequently stand and walk, use hands to feel and manipulate, speak, and listen
Ability to lift and move objects weighing up to 10 pounds regularly, up to 40 pounds frequently, and over 40 pounds occasionally
Ability to see up close and far away, distinguish depth and colors, and focus
Safety-sensitive role; additional drug screening may be required

Benefits

Comp & perks

Health insurance for employees and family, effective on day one
Holistic wellness programs with incentives
Fertility coverage
Adoption/surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave
Parental leave
401(k) match
Educational and training opportunities through company programs
Tuition assistance
Student debt support
Referral bonus eligibility
Competitive compensation
Comprehensive benefits and programs