Support Specialist

Trane Technologies

. Inspect, analyze, troubleshoot, and program customer Building Automation Systems (BAS) using Trane’s cloud-based remote connection .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 - $65 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Building Automation Systems (BAS) programming and troubleshooting, with a strong focus on Energy Conservation Methods (ECMs) and customer communication. Proficient in providing technical support to field technicians and internal teams while effectively managing remote inspections and system optimizations.

Highest-signal resume keywords

Building Automation Systems (BAS)Energy Conservation Methods (ECMs)DDC Control SystemsHVAC/Controls ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Building Automation Systems (BAS) ProgrammingTroubleshootingEnergy Conservation Methods (ECMs)DDC Control SystemsNetwork KnowledgeIT KnowledgeTechnical CommunicationRemote InspectionSystem OptimizationComputer Competency

Soft Skills

Effective CommunicationSelf-MotivationOrganizational SkillsTeam CollaborationProblem-Solving

Tools & Technologies

Handheld ComputersSmartphonesIPads

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HVACControlsSafety-Sensitive Role

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Inspect, analyze, troubleshoot, and program customer Building Automation Systems (BAS) using Trane’s cloud-based remote connection
Communicate system findings and suggestions to customers
Identify and implement Energy Conservation Methods (ECMs) and optimization opportunities for customer sites
Support field technicians with controls-related issues while on job sites
Assist internal teams with technical questions
Remotely inspect, troubleshoot, and program customer BAS
Communicate system status to customers and create reports
Provide customer support for emergency calls and triage controls calls
Provide field technician controls support
Identify and implement ECMs and optimization improvements to customer BAS

Requirements

What you’ll need

High School Diploma or equivalent required
Typically at least 3–5 years of experience in HVAC/Controls
Operating knowledge of Microsoft Office software
Working proficiency with handheld computers such as smartphones and iPads
Previous experience with DDC control systems
Network and IT knowledge preferred
Technical school or formal training preferred
Ability to communicate effectively verbally and in writing
Ability to work remotely in a team environment
Self-motivated and able to work effectively without direct supervision
Strong organizational skills
Strong computer competency
Safety-sensitive role; additional drug screening may be required

Benefits

Comp & perks

Health insurance for the employee and family, effective day one
Holistic wellness programs with incentives
Fertility coverage
Adoption/surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave
Parental leave
401(k) match
Educational and training opportunities through company programs
Tuition assistance
Student debt support