Support Specialist

Trane Technologies

. Provide customer support within the Service Department .

Posted 11/12/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $29 - $54 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HVAC/Controls with a strong focus on customer support, remote troubleshooting, and system optimization. Proficient in utilizing digital tools for performance monitoring and maintaining effective communication with stakeholders.

Highest-signal resume keywords

HVAC/Controls ExperienceCustomer SupportIP/Networking KnowledgeMicrosoft Office ProficiencyConnectivity Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC SystemsBuilding System ProgrammingDigital Service AgreementsPerformance Metrics MonitoringTroubleshootingSystem OptimizationDocumentation MaintenanceRemote Issue ResolutionEnergy Project ExecutionCybersecurity Knowledge

Soft Skills

Excellent Communication SkillsStrong Organizational Skills

Tools & Technologies

Microsoft TeamsCloud Environment ToolsDigital Tools for Data Review

Certifications & Qualifications

High School Diploma or EquivalentTechnical School Training Preferred

Industry Keywords

Building Automation SystemsService ContractsConnected-Building InspectionsField IT SupportTrouble Codes and Alarms

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Provide customer support within the Service Department
Execute digital service agreements, BAS retrofit projects, small energy projects, and system service
Develop customer relationships through remote issue resolution and assessment
Coordinate with Digital and Intelligent Services, controls and service teams, account managers, and other stakeholders
Remotely connect to customer sites to view and manipulate building system programs
Monitor critical building metrics, respond to trouble codes and alarms, check operational integrity, and make small-scale program adjustments
Interact extensively with external customers and internal departments by phone, email, and Microsoft Teams
Participate in Trane’s Field IT (FIT) team supporting connectivity and cybersecurity for the Southeast region
Troubleshoot connectivity issues with customer IT representatives
Summarize findings, develop solutions, communicate recommendations, and perform recommended fixes
Maintain documentation and records according to standard work processes
Use digital tools to review building and system data and monitor performance metrics
Recommend and execute optimization adjustments
Fulfill scheduled connected-building inspections under service contracts
Survey HVAC equipment, controls, and operational costs and validate information with customers
Participate in new service agreement turnover meetings to review Intelligent Service Agreement scope and plan work
Prepare customer and internal reports on performance metrics, observations, recommendations, and trouble logs

Requirements

What you’ll need

High School Diploma or equivalent required
Typically at least 3-5 years of experience in HVAC/Controls
Technical School or formal training preferred
Operating knowledge of Microsoft Office software
Working proficiency with a computer, including laptop/desktop use
Excellent communication skills
Strong organizational skills, including sharing, organizing, and maintaining files and documents in a cloud environment
Knowledge of IP/networking, communications, and cybersecurity
Ability to assist service and contracting teams with connectivity troubleshooting
Ability to participate in customer discussions around IT connectivity and cybersecurity
Must pass additional drug screening if required for this safety-sensitive role

Benefits

Comp & perks

Health insurance for employees and family, with holistic wellness programs and incentives
Fertility coverage and adoption/surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave and parental leave options
401(k) match
Educational and training opportunities through company programs
Tuition assistance
Student debt support