Support Specialist

Trane Technologies

. Provide customer support within the Service Department .

Posted 11/12/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $29 - $54 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HVAC/Controls with a strong focus on customer support, remote troubleshooting, and system optimization. Proficient in utilizing digital tools for performance monitoring and effective communication across various stakeholders.

Highest-signal resume keywords

HVAC/Controls ExperienceCustomer SupportIP/Networking KnowledgeMicrosoft Office ProficiencyTroubleshooting Connectivity Issues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC SystemsBuilding System ProgrammingDigital Service AgreementsPerformance Metrics MonitoringTrouble Code ResponseOptimization AdjustmentsDocumentation MaintenanceRemote Issue ResolutionCybersecurity AwarenessCloud File Management

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsInterpersonal Skills

Tools & Technologies

Microsoft TeamsDigital Tools for Data ReviewCloud Environment

Industry Keywords

Service DepartmentEnergy ProjectsConnected-Building InspectionsSafety Sensitive Role

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Provide customer support within the Service Department
Execute Digital service agreements, BAS retrofit projects, small energy projects, and system service
Develop customer relationships through remote issue resolution and assessment
Coordinate with Digital and Intelligent Services, controls and service teams, account managers, and other stakeholders
Remotely connect to customer sites to view and manipulate building system programs
Monitor building metrics, respond to trouble codes and alarms, check operational integrity, and make small-scale program adjustments
Interact with external customers and internal departments by phone, email, and Microsoft Teams
Participate in the Field IT team supporting connectivity and cybersecurity for the Southeast region
Troubleshoot connectivity issues with customer IT representatives
Summarize findings, develop solutions, communicate recommendations, and self-perform recommended fixes
Maintain documentation and records according to standard work processes
Use digital tools to review building and system data and monitor performance metrics
Recommend and execute optimization adjustments
Complete scheduled connected-building inspections under service contracts
Survey HVAC equipment, controls, and operational costs and validate information with customers
Participate in new service agreement turnover meetings to review scope and plan work
Prepare written customer and internal reports on building performance, observations, recommendations, and trouble logs

Requirements

What you’ll need

High School Diploma or equivalent required
Typically at least 3-5 years of experience in HVAC/Controls
Operating knowledge of Microsoft Office software
Working proficiency with a computer, including laptop/desktop use
Excellent communication skills and ability to interact with a wide range of people in different roles
Strong organizational skills
Ability to share, organize, and maintain files and documents in a cloud environment according to standard work guidelines
Knowledge of IP/networking, communications, and cybersecurity
Ability to assist service and contracting teams with connectivity troubleshooting and customer discussions about IT connectivity and cybersecurity
Safety Sensitive role; may require additional drug screening

Benefits

Comp & perks

Health insurance for employees and family, effective on day one
Holistic wellness programs with incentives
Fertility coverage
Adoption and surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave
Parental leave
401(k) match
Educational and training opportunities through company programs
Tuition assistance
Student debt support