Support Specialist

Trane Technologies

. Remotely inspect, troubleshoot, and program customer Building Automation Systems (BAS) .

Posted 10/15/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $22 - $65 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Building Automation Systems (BAS) troubleshooting and programming, with a strong focus on Energy Conservation Methods (ECMs) and customer communication. Proficient in using cloud-based tools and handheld devices to analyze and optimize HVAC controls.

Highest-signal resume keywords

Building Automation Systems (BAS)Energy Conservation Methods (ECMs)DDC Controls SystemsMicrosoft Office SoftwareHVAC/Controls Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Building Automation Systems (BAS)DDC Controls SystemsEnergy Conservation Methods (ECMs)HVAC/ControlsTechnical School Training

Soft Skills

Effective CommunicationTeam CollaborationSelf-MotivationOrganizational Skills

Tools & Technologies

Cloud-Based Remote ConnectionHandheld ComputersSmartphonesIPads

Industry Keywords

HVACControlsSafety-Sensitive Role

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Remotely inspect, troubleshoot, and program customer Building Automation Systems (BAS)
Use Trane’s cloud-based remote connection to analyze BAS and communicate findings and suggestions to customers
Work with the Digital Services team to identify and implement Energy Conservation Methods (ECMs) and optimization opportunities for customer sites
Communicate with customers about the state of their systems and create reports
Provide customer support for emergency calls and triage controls calls
Support field technicians with controls-related issues while on jobsites
Support internal teams with technical questions

Requirements

What you’ll need

A High School Diploma or equivalent required
Typically at least 3-5 years of experience in HVAC/Controls
Technical School or formal training is preferred
Operating knowledge of Microsoft Office software
Working proficiency with handheld computers such as smartphones and iPads
Previous experience with DDC controls systems
Network and IT knowledge preferred
Ability to communicate verbally and in writing effectively
Ability to work in a team environment remotely
Self-motivated and able to work effectively without direct supervision
Strong organizational skills
Strong computer competency
Safety-sensitive role; may require passing additional drug screening

Benefits

Comp & perks

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives
Family building benefits include fertility coverage and adoption/surrogacy assistance
Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave
401K match
Educational and training opportunities through company programs
Tuition assistance
Student debt support