Technical Support Engineer – Commercial Chillers

Trane Technologies

. Provide technical support for the startup, operation, and service of Trane Commercial Chiller equipment .

Posted 11/11/2026full-timeUnited StatesSeniorLead💰 $97,407 - $135,835 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing HVAC equipment, particularly Trane Commercial Chillers, with a strong focus on troubleshooting, technical support, and customer satisfaction. Proficient in data analysis and quality improvement processes to enhance service delivery and operational efficiency.

Highest-signal resume keywords

HVAC Equipment ServicingTroubleshooting Refrigeration SystemsTechnical Support for ChillersData Analysis and ReportingCustomer Interaction and Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Complex Refrigeration SystemsUnderstanding Temperature and Pressure TheoriesTechnical Service SupportChiller Data AnalysisRoot Cause AnalysisQuality Improvement ProjectsTrane Equipment KnowledgeField Service ProcessesProblem-SolvingDecision-Making

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTeam CollaborationStress ManagementCustomer Service Orientation

Tools & Technologies

Microsoft OfficeRemedy SoftwareHandheld ComputersSmartphonesIPads

Industry Keywords

Trane Commercial ChillersHVAC SystemsField Service AgenciesQuality AuditsMission Critical Customers

About the role

Key responsibilities & impact

Provide technical support for the startup, operation, and service of Trane Commercial Chiller equipment
Assist technicians with troubleshooting air- and water-cooled commercial chillers
Remotely guide technicians through equipment evaluation and ensure technician safety
Provide technical service support for Trane Field Service Agencies, including travel to work sites when necessary
Troubleshoot chillers remotely
Perform chiller service report and chiller data analysis
Organize reports and records to support data-driven decision-making
Interact with Trane functional areas to provide customer support and achieve business-unit objectives
Create and technically review Help Center solutions
Travel up to 15% to troubleshoot, train, provide field support, and support new product development
Review and direct customer interactions for Trane Chillers
Assist with root cause analysis and defect resolution
Author and review product literature and assist with training classes
Serve as subject matter expert for chiller components or applications
Lead or participate in field quality problem-solving and field service communications teams
Ensure quality standards for technical service processes and customer satisfaction
Participate in quality audits, design review teams, and technology transfers
Identify field problem trends and provide information to Quality for product improvement
Drive quality improvement projects and participate in new product development projects
Support Mission Critical customers with chiller startups, commissioning, and servicing
Consider department goals and needs and make data-informed decisions

Requirements

What you’ll need

10+ years of experience in servicing HVAC equipment and systems preferred but not required
Associate's or Bachelor's degree preferred but not required
Professionally trained on various Trane equipment
Ability to travel up to 10%
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to understand and apply temperature and pressure theories, basic electrical theories, and their applications
Operating knowledge of Microsoft Office software
Working proficiency with handheld computers such as smartphones and iPads
Ability to manage support cases within Remedy software
Ability to meet the physical demands of typical HVAC equipment service routines
Excellent written and verbal communication
Ability to troubleshoot complex refrigeration and electrical systems
Current knowledge of Trane Unitary Commercial products concerning installation, operation, maintenance, service, and repair
Ability to prioritize multiple high-priority customer cases
Flexibility to work extended hours on occasion
Ability to meet short- and long-term deadlines
Ability to effectively meet the needs of internal and external customers
Ability to work regularly and dependably
Ability to function in a team environment
Ability to cope with stress and maintain a pleasant and cooperative temperament
Ability to perform mental tasks such as decision-making, learning, rational thinking, and exercising good judgment

Benefits

Comp & perks

Health insurance for employees and family, with holistic wellness programs and incentives
Fertility coverage and adoption/surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer and parental leave options
401K match
Educational and training opportunities through company programs
Tuition assistance
Student debt support