Director, Commissions Operations – Life & Annuity

Transamerica

. Develop and execute the operational strategy for the organization .

Posted 10/16/2026full-timeUnited StatesLead💰 $113,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational strategy development, team leadership, and performance management within the insurance and financial services industry. Proficient in using data-driven insights to enhance operational performance and customer satisfaction.

Highest-signal resume keywords

Operational Strategy DevelopmentTeam LeadershipPerformance ManagementData-Driven Decision MakingInsurance Practices Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Budget ManagementKPI ArticulationProject ManagementAnalytical SkillsProblem-Solving Skills

Soft Skills

Communication SkillsInterpersonal SkillsInfluencing SkillsOrganizational SkillsCollaboration Skills

Tools & Technologies

MS Office SuiteExcelPowerPointOutlookWord

Industry Keywords

Insurance IndustryFinancial ServicesOperational ImprovementService QualityCustomer Satisfaction

About the role

Key responsibilities & impact

Develop and execute the operational strategy for the organization
Oversee day-to-day operations and timely service delivery
Manage operational budgets and resources
Lead, mentor, and develop high-performing operational teams
Hold teams accountable for results
Identify operational improvement opportunities and provide proposals to executive leadership
Assist, facilitate, and lead committees, teams, and projects
Promote teamwork, collaboration, and best practices throughout Operations
Coordinate activities between cross-functional teams
Serve as an escalation point to ensure high customer satisfaction
Prepare and deliver ongoing management reports
Represent leadership direction for the department on cross-functional projects
Ensure visibility and transparency into operational health, critical needs, dependencies, and risks
Invest in employee career success and develop the team
Use data to drive decisions and provide insights into operational performance and customer experience
Lead the agent commission system for life and/or annuity products
Oversee multifunctional operations teams and service providers
Collaborate with senior leadership on organizational strategies, innovation, and service quality

Requirements

What you’ll need

Bachelor’s degree in a business field or equivalent experience
10 years of experience working in an operations environment, preferably in the insurance/financial services industry
Five years of management experience
Leadership skills to oversee teams and drive performance results
Problem-solving, analytical, and decision-making skills
Communication and interpersonal skills to interact with staff and all levels of management
Ability to handle multiple responsibilities under pressure
Ability to grasp technical and complex concepts and convey them to staff and internal/external customers
Ability to build strong partnerships with organizational leaders and vendor partners
Leadership presence and communication skills to convey strategic objectives, success strategies, and outcomes
Ability to articulate KPIs and financial objectives and assess financial and operational performance
Initiative-taking, results-driven, and problem-solving ability
Highly organized with ability to drive competing priorities
Strong influencing skills through verbal communication and data-driven presentations
Proficiency using MS Office tools: Outlook, Excel, PowerPoint, and Word
Legal authorization to work in the U.S. without immigration sponsorship or an employer of record
Preferred: In-depth knowledge of insurance practices and principles
Preferred: Project management experience
Preferred: Experience managing in-office and virtual teams

Benefits

Comp & perks

Annual bonus based on the Company Bonus Plan/Individual Performance
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually in the first year
Ten paid holidays per year
Be Well Company holistic wellness program, including Wellness Coaching and Reward Dollars
Fifteen days of paid parental leave per calendar year for eligible employees with at least one year of service
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs
Relocation assistance will not be provided