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IT Client Service Lead – Executive, VIP Support
Transamerica. Provide responsive, personalized technical support to executive leadership, board members, and executive support teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing personalized technical support to executive leadership and high-profile users, with a strong focus on problem-solving, communication, and collaboration across global teams. Proficient in managing technology services, including hardware and software support, while maintaining confidentiality and adhering to information security protocols.
Highest-signal resume keywords
Technical Support for ExecutivesIdentity and Access ManagementMultifactor AuthenticationMicrosoft 365 ApplicationsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportHardware TroubleshootingSoftware TroubleshootingMobile-Device ManagementEndpoint SecurityCollaboration-Platform SupportMicrosoft TeamsWindows SupportMac SupportNetwork Connectivity
Soft Skills
Excellent Communication SkillsInterpersonal SkillsConflict ResolutionNegotiation SkillsProfessionalism
Tools & Technologies
Microsoft 365Microsoft TeamsAudiovisual EquipmentVideo-Conferencing PlatformsSecure Remote Access Tools
Industry Keywords
Executive Technology SupportCustomer SatisfactionInformation Security ControlsChange ManagementCorporate Environment
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Provide responsive, personalized technical support to executive leadership, board members, and executive support teams
- Serve as the primary point of contact for executive technology issues and escalations through resolution and follow-up
- Diagnose and resolve hardware, software, connectivity, mobile-device, and collaboration-platform issues
- Support Windows and Mac computers, smartphones, tablets, printers, and Microsoft 365 applications
- Configure and troubleshoot multifactor authentication, secure remote access, wireless connectivity, and mobile-device management tools
- Coordinate executive onboarding, device deployments, equipment upgrades, office moves, and business-travel technology preparation
- Anticipate executive technology needs and address potential issues proactively
- Provide on-site technology support for board meetings, executive gatherings, town halls, and critical business events
- Prepare, test, and troubleshoot Microsoft Teams conference rooms, audiovisual equipment, presentation tools, and video-conferencing platforms
- Coordinate support requirements and contingency plans with executive support staff, event organizers, internal technology teams, and external vendors
- Maintain a visible technology support presence during critical meetings and events
- Act as an Enterprise Technology liaison to executive leadership and support teams
- Develop, maintain, and improve executive support processes, procedures, documentation, and escalation practices
- Partner with service owners, infrastructure leaders, cybersecurity, application teams, and vendors to resolve complex and recurring issues
- Identify service trends and recommend improvements to technology, support delivery, and executive user experience
- Communicate executive feedback and service-improvement opportunities to Enterprise Technology leaders
- Maintain confidentiality and follow information-security controls, regulatory requirements, and incident, problem, and change-management procedures
- Maintain accurate support records, knowledge articles, and executive technology documentation
- Collaborate across global teams to provide coordinated executive support
Requirements
What you’ll need- Bachelor’s degree in information technology, computer science, business management, or a related field, or equivalent work experience
- Five or more years of experience delivering technology services or providing end-user technical support in a large corporate environment
- Demonstrated experience directly supporting senior executives, board members, or other high-profile users
- Working knowledge of identity and access management, multifactor authentication, endpoint security, encryption, and mobile-device management
- Excellent verbal and written communication skills, including the ability to explain technical issues clearly to nontechnical audiences
- Strong interpersonal, conflict-resolution, problem-solving, and negotiation skills
- Ability to influence and coordinate technical and business colleagues without direct reporting authority
- Demonstrated discretion, professionalism, and composure during urgent or highly visible situations
- Experience collaborating with global teams and a strong commitment to customer satisfaction
- Applicants must be authorized to work for any employer in the U.S.
- No employment visa sponsorship available
- Required on-site, in-office presence three to five days per week in Philadelphia
- Flexibility to adjust working hours for executive schedules, global time zones, and critical business activities
- Occasional evening and weekend availability
- Limited travel to other corporate offices or event locations as needed
Benefits
Comp & perks- Annual bonus based on the Company Bonus Plan/Individual Performance
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Paid Time Off starting at 160 hours annually for employees in their first year of service
- Ten (10) paid holidays per year
- Be Well Company holistic wellness program, including Wellness Coaching and Reward Dollars
- Fifteen (15) days of paid parental leave per calendar year for eligible employees with at least one year of service
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs