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ITSM Change & Release Manager
Transamerica. Lead the centralized Enterprise Technology Change Enablement and Release Management team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Change Enablement and Release Management, with a strong focus on product vision, backlog prioritization, and delivery planning. Proven ability to lead teams, manage stakeholder relationships, and drive continuous improvement initiatives in IT operations.
Highest-signal resume keywords
Change Enablement ManagementRelease Management GovernanceProduct Ownership in AgileITIL 4/5 Foundation CertificationServiceNow and Jira Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change ManagementRelease ManagementProduct Vision DevelopmentBacklog PrioritizationRisk AssessmentOperational ReadinessWorkflow AutomationAI Tooling ExperiencePerformance ManagementRoot Cause Analysis
Soft Skills
Analytical SkillsProblem-Solving SkillsDecision-Making SkillsCommunication SkillsRelationship Building
Tools & Technologies
ServiceNowJiraBig PandaCopilotKiro
Certifications & Qualifications
ITIL 4/5 Foundation CertificationProduct Owner Certification (CSPO, SAFe POPM)
Industry Keywords
IT OperationsService ManagementAgile DeliveryContinuous ImprovementOperational Transformation
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead the centralized Enterprise Technology Change Enablement and Release Management team
- Serve as Delivery Manager for Change Enablement and Release Management
- Own product vision, roadmap, backlog, prioritization, and delivery plans
- Balance stakeholder needs, business objectives, operational priorities, and available capacity
- Lead, coach, develop, and manage the team, including performance management and talent development
- Manage resource planning, workload prioritization, and on-call coverage
- Oversee change and release processes and standards, including risk assessment, authorization, planning, coordination, and operational readiness
- Partner with ITSM Delivery Managers, technology teams, and business stakeholders to improve ServiceNow (ASK) and Jira workflows
- Identify automation and simplification opportunities and align cross-team dependencies
- Drive continuous improvement, modern practices, AI adoption, and automation
- Define and monitor Change Enablement and Release Management KPIs
- Review unsuccessful changes and releases with Incident and Problem Management teams, including root cause analysis and corrective actions
- Provide leadership and governance for quality, compliance checks, testing, acceptance, documentation, and reporting
- Escalate change and release risks, delivery conflicts, and process issues
- Present performance and improvement priorities to leadership
- Chair and facilitate Community of Practice meetings
- Review staffing strategy and determine associated budget requirements with the Senior ITSM Manager
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent work experience
- 7+ years of experience in IT Operations, Service Management, Product Ownership, or related disciplines
- Practical experience in Change Enablement and Release Management
- Previous leadership experience managing professional or technical teams
- Experience overseeing change and release governance, risk assessment, authorization, and operational readiness
- Understanding of the relationship between Change/Release Management and Incident/Problem Management
- Product Ownership experience in an Agile delivery environment
- Experience defining product visions and roadmaps, prioritizing backlogs, developing user stories and acceptance criteria, and aligning capacity and delivery commitments
- Strong analytical, problem-solving, and decision-making skills
- Excellent verbal and written communication skills
- Ability to manage competing priorities, resolve delivery dependencies, and build relationships across technical and business teams
- ITIL 4/5 Foundation certification
- Experience with ITSM capabilities in ServiceNow and Jira or equivalent platforms
- Experience leading process improvements, workflow automation, or operational transformation initiatives
- Experience supporting enterprise-scale technology operations and globally distributed teams
- Experience with AI tooling such as Big Panda “Biggy”, Copilot, Kiro, or other AI toolsets
- Product Owner certification (CSPO, SAFe POPM, or equivalent) preferred
- Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is unavailable
Benefits
Comp & perks- Annual Bonus based on the Company Bonus Plan/Individual Performance
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Paid Time Off starting at 160 hours annually for employees in their first year of service
- Ten (10) paid holidays per year
- Be Well Company holistic wellness program, including Wellness Coaching and Reward Dollars
- Fifteen (15) days of paid parental leave per calendar year for eligible employees with at least one year of service
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs