Lead IT ServiceNow Platform Strategist

Transamerica

. Define and maintain the ServiceNow strategy, roadmap, governance model, and operating framework .

Posted 9/18/2026full-timePhiladelphia • Colorado • United StatesSenior💰 $122,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining and maintaining ServiceNow strategies, roadmaps, and governance models while aligning technology investments with business priorities. Proficient in driving platform adoption, improving service quality, and enhancing operational resilience through effective collaboration with cross-functional teams.

Highest-signal resume keywords

ServiceNow Platform StrategyTechnology Architecture PrinciplesCloud Technologies (AWS, Azure)ServiceNow ITSM, ITOM, ITAMStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Governance ModelService MappingOperational ResilienceData Quality ImprovementPlatform ScalabilityWorkflow AutomationAnalyticsProcess StandardizationTechnology StrategyEnterprise Workflows

Soft Skills

Analytical SkillsStrategic ThinkingInfluencing DecisionsBuilding ConsensusCoaching Others

Tools & Technologies

ServiceNowPublic Cloud ProvidersAmazon Web ServicesMicrosoft AzureIntelligent Automation

Certifications & Qualifications

ServiceNow Certifications

Industry Keywords

Technology OperationsService ManagementRisk and ComplianceDisaster RecoveryEnterprise Value Realization

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Define and maintain the ServiceNow strategy, roadmap, governance model, and operating framework
Align platform investments and capabilities with business priorities, enterprise technology strategy, architecture standards, cybersecurity requirements, and operational needs
Assess emerging capabilities and industry trends to recommend future-state opportunities and priorities
Drive platform adoption and process standardization across service management, operations, asset management, and enterprise workflows
Improve service stability, automation, reliability, and customer and employee experiences with operations and engineering teams
Identify opportunities to improve service quality, reduce operational risk, and simplify work delivery
Strengthen operational resilience through ServiceNow in partnership with resilience, continuity, disaster recovery, risk, and compliance teams
Enable service mapping, dependency management, testing, reporting, and governance through a unified platform approach
Guide responsible adoption of ServiceNow AI, intelligent automation, and workflow capabilities
Identify and prioritize use cases improving productivity, service delivery, decision-making, and operational efficiency
Establish practical adoption standards with architecture, security, data, and governance teams
Strengthen CMDB, CSDM, Service Mapping, asset data, and platform governance practices
Improve data quality, platform scalability, reporting, analytics, automation, and AI readiness
Advise business and technology leaders on priorities, investments, roadmap decisions, and process improvements
Develop business cases and value measures connecting platform investments to business outcomes
Build alignment across teams to increase adoption, reuse, and enterprise value

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Computer Science, or a related technical field, or an equivalent combination of education and experience
Minimum of seven years of related experience in technology strategy, architecture, consulting, service management, technology operations, or platform delivery
Broad knowledge across technology disciplines, including cloud, infrastructure, applications, data, networks, and workforce technologies
Strong understanding of technology architecture principles and enterprise technology strategy
Ability to translate complex technology information into clear recommendations and practical solutions
Strong written and verbal communication skills for technical and business audiences
Strong planning, analytical, integrative, and strategic-thinking skills
Ability to learn and apply new concepts and coach others on technologies and strategies
Ability to influence decisions and build consensus across large, diverse stakeholder groups
Experience developing or guiding a ServiceNow platform strategy, roadmap, governance model, or operating framework
Knowledge of ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, IRM, operational resilience, or enterprise workflows
Experience with public cloud providers or cloud technologies, including Amazon Web Services or Microsoft Azure
Experience with enterprise service management, platform adoption, process standardization, or value realization
Familiarity with ServiceNow AI, workflow automation, analytics, or intelligent automation
ServiceNow certifications or experience supporting a complex enterprise implementation
Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is unavailable

Benefits

Comp & perks

Competitive Pay
Bonus for Eligible Employees
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service
Ten (10) paid holidays per year
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs