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Lead Workforce Management Analyst
Transamerica. Facilitate implementation plans to onboard new teams into the workforce program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in workforce management, including staffing forecasts, load balancing strategies, and operational insights. Proven ability to coach and mentor teams while effectively communicating with senior leadership and managing complex initiatives.
Highest-signal resume keywords
Workforce Management ExperienceStaffing ForecastingAnalytical SkillsCoaching SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Staffing ForecastsVolume AnalysisOperational ReportingLoad Balancing StrategiesTraining Needs AssessmentChange Management ProcessesBusiness Event AnalysisForecasting TechniquesPC ProficiencyMS Excel Advanced Skills
Soft Skills
Organizational SkillsInterpersonal SkillsProblem-Solving SkillsCollaboration SkillsInfluencing Skills
Industry Keywords
Workforce ProgramOperational LeadershipManagement Review SessionsService ObjectivesExecutive Stakeholders
About the role
Key responsibilities & impact- Facilitate implementation plans to onboard new teams into the workforce program
- Interact with senior management to align larger functional departments
- Analyze business events, historical work-volume patterns, trends, and staffing levels
- Produce volume and staffing forecasts and recommend staffing levels and training needs
- Facilitate daily, weekly, monthly, and yearly planning processes
- Provide insight and recommendations on load balancing and augmentation strategies to meet service objectives and manage costs
- Collaborate with front-line managers on intraday and change-management processes
- Recommend actionable adjustments to meet objectives
- Lead management review sessions on work volumes, service levels, production results, and drivers
- Make recommendations for improvement action plans
- Develop relationships with operational leadership through daily communication
- Produce reporting to enhance operational insight, increase business results, and track workforce-management value
- Coach and mentor operations management in workforce tools and methods
- Coach and mentor staff analysts; may manage staff as needed
Requirements
What you’ll need- Bachelor’s degree in a business related field or equivalent education/experience
- Eight years of experience in workforce management
- Written and verbal communication skills to present information to all levels of the organization
- Analytical and problem-solving skills
- Organizational skills to handle multiple and complex initiatives
- Coaching skills
- PC proficiency with advanced skills in MS Excel
- Experience in a team lead or supervisory role preferred
- Strong communication and interpersonal skills, with the ability to effectively collaborate, influence, and communicate with senior leadership and executive stakeholders preferred
- Legal authorization to work for the company in the U.S. without immigration sponsorship or an employer of record
Benefits
Comp & perks- Annual bonus based on the Company Bonus Plan/Individual Performance
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Paid Time Off starting at 160 hours annually for employees in their first year of service
- Ten (10) paid holidays per year
- Be Well Company holistic wellness program, including Wellness Coaching and Reward Dollars
- Fifteen (15) days of paid parental leave per calendar year for eligible employees with at least one year of service
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs