French-Speaking Technical Support Analyst

transcosmos inc.

. Provide customer and technical support in French via phone, email, and chat .

Posted 10/31/2026full-timeBudapest • HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in providing customer and technical support in French and English, with a strong focus on troubleshooting hardware and software issues. Demonstrates effective communication, problem-solving, and collaboration skills to ensure a positive customer experience.

Highest-signal resume keywords

French Language ProficiencyTechnical Support ExperienceTroubleshooting SkillsCustomer Service SkillsMicrosoft Office Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareWi-Fi/WLAN KnowledgeBluetooth KnowledgeTechnical Problem Investigation

Soft Skills

Strong CommunicationAnalytical SkillsProblem-Solving SkillsPatienceEmpathy

Tools & Technologies

Microsoft Office Applications

Industry Keywords

Customer SupportBPO EnvironmentConsumer ElectronicsData Protection Guidelines

About the role

Key responsibilities & impact

Provide customer and technical support in French via phone, email, and chat
Troubleshoot hardware, software, and connectivity-related issues
Guide customers through technical solutions clearly, patiently, and professionally
Handle product and service enquiries, customer complaints, and order-related questions
Take ownership of customer issues and follow them through to resolution
Investigate technical problems and escalate complex cases to appropriate internal teams
Deliver accurate information while ensuring a positive customer experience
Collaborate with colleagues and follow established support procedures and data protection guidelines

Requirements

What you’ll need

French language proficiency to confidently support French-speaking customers
Good command of spoken and written English
Previous experience in customer service, technical support, or a BPO environment
Strong interest in consumer electronics, technology, and troubleshooting
Familiarity with Microsoft Office applications
Knowledge of Wi-Fi/WLAN, Bluetooth, and basic hardware/software troubleshooting
Strong communication, analytical, and problem-solving skills
A customer-focused mindset, patience, and empathy
Ability to work independently while collaborating effectively with a team
Minimum high school education or equivalent

Benefits

Comp & perks

The opportunity to work in an international, multicultural environment
Exposure to consumer electronics and smart home technologies
A role combining customer interaction with hands-on technical problem-solving
Opportunities to develop your technical support and customer communication skills