Senior Technical Support Engineer

Transmit Security

. Provide advanced technical support within the desired SLA while achieving customer satisfaction goals .

Posted 11/2/2026full-timeRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive technical support engineering experience, particularly in mission-critical environments, with strong analytical and troubleshooting skills. Proficient in managing escalations and collaborating with internal teams to resolve complex issues related to identity security and fraud prevention.

Highest-signal resume keywords

Technical Support Engineering ExperienceAnalytical And Troubleshooting SkillsLinux Operating System ProficiencyKnowledge Of Authentication TechnologiesFamiliarity With SaaS And Cloud Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Support EngineeringAnalytical SkillsTroubleshooting SkillsLinux Operating SystemREST API KnowledgeDatabase ManagementJavaScalaPythonBash Scripting

Soft Skills

Service-Oriented PersonalityCan-Do AttitudeTeam PlayerExcellent Written CommunicationExcellent Verbal Communication

Tools & Technologies

GCPAzureAWSWeb-Based ProductsBrowser Functionality

Industry Keywords

Identity SecurityFraud PreventionCIAM PlatformsFIDO-Based BiometricsOIDCOAuthSAMLPKIX.509 CertificatesSSL/TLS

Tech Stack

Tools & technologies

AndroidAWSAzureCloudGoogle Cloud PlatformiOSJavaLinuxPythonScala

About the role

Key responsibilities & impact

Provide advanced technical support within the desired SLA while achieving customer satisfaction goals
Own customer issues through resolution
Manage escalations
Evaluate root cause analyses to eliminate recurring customer issues
Independently handle complex customer issues through the support portal
Troubleshoot Transmit Security Platform functionality and usability issues
Interact with customers and their development teams to understand issues, communicate resolutions, and advise on best practices
Replicate customer issues in the support test environment
Collaborate with multiple internal teams
Serve as a Tier 3 escalation point for complex issues involving identity security, fraud prevention, and CIAM platforms
Manage critical incidents and contribute to product improvements

Requirements

What you’ll need

At least 6 years of technical Support engineering experience
Experience working in mission critical environments
Experience working with multi-tier and complex applications
Hands-on experience with Linux operating system
Strong analytical and troubleshooting skills
Service-oriented personality with a can-do attitude
Ability to work independently as a team player
Excellent written and verbal English communication skills
BS/BA in Information Technology, Computer Science, or a related discipline
Familiarity with Java, Scala, Python, or bash scripting is nice to have
Database management experience is an advantage
Practical knowledge of REST API
Familiarity with SaaS and cloud environments such as GCP, Azure, and AWS
Familiarity with web-based products and browser functionality, including cookies, local storage, and incognito mode
Knowledge of authentication technologies such as FIDO-based biometrics, OIDC, OAuth, and SAML
Knowledge of PKI, X.509 certificates, and SSL/TLS
Knowledge of iOS and Android mobile platforms is a plus

Benefits

Comp & perks

Remote work options available for North American candidates
Professional development and career advancement opportunities
Collaborative team culture
Opportunity to play a key role in delivering a market-leading fraud protection and frictionless user experience solution