Player Support Agent – German Speaker

TransPerfect

. Respond to player queries through ticketing, chat, email, and social support channels .

Posted 9/17/2026contractRemote • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills in English and German, with a player-focused mindset and the ability to investigate and escalate issues effectively. Familiarity with digital tools and experience in customer support within gaming communities are essential.

Highest-signal resume keywords

Excellent Written And Verbal Communication SkillsExperience With Zendesk, Helpshift, Salesforce, Or IntercomStrong Attention To DetailPlayer-Focused MindsetExperience With Live-Service Games Or Online Games

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportIssue InvestigationDocumentation Of Player IssuesData PrivacyQuality AssuranceSLA ManagementProductivity Tracking

Soft Skills

Attention To DetailAdaptabilityCollaborationProfessional Approach

Tools & Technologies

Ticketing SystemsMicrosoft OfficeGoogle WorkspaceSpreadsheets

Industry Keywords

Gaming CommunitiesPlayer SupportDigital ToolsOnline WorkspacesSocial Media

About the role

Key responsibilities & impact

Respond to player queries through ticketing, chat, email, and social support channels
Triage player issues, investigate reported problems, and follow documented steps
Provide clear, friendly, and accurate responses according to project guidelines
Become familiar with supported games to understand player issues
Carry out permitted account actions according to written policy and access permissions
Document player issues, trends, bugs, and escalations
Escalate complex, sensitive, or high-impact issues to internal or client-side teams
Meet service level, productivity, quality, and player experience targets
Track information through approved platforms and spreadsheets to assist with reporting
Support managers and teammates with role-appropriate tasks
Maintain confidentiality, data privacy, and information security

Requirements

What you’ll need

Excellent written and verbal communication skills in English and German
Genuine interest in video games across different platforms, genres, or communities
Strong attention to detail and ability to follow documented processes accurately
Player-focused mindset and professional approach to support
Ability to investigate issues, identify the correct next step, and escalate when needed
Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems
Ability to work flexibly and collaboratively within a global team
Quick to adapt to new games, updates, tools, policies, and workflows
Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required
Experience with Zendesk, Helpshift, Salesforce, Intercom, or similar tools is advantageous
Experience with Microsoft Office, Google Workspace, or similar productivity tools is advantageous
Experience with gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces is advantageous
Experience with live-service games, mobile games, MMOs, online games, or multiplayer communities is advantageous
Experience working against quality, SLA, productivity, or CSAT targets is advantageous
Availability for flexible shifts, including weekends and public holidays

Benefits

Comp & perks

Training on the games, tools, and workflows you will use
The chance to develop skills in player support, escalation handling, reporting, and quality
Experience working with international teams and global gaming projects
A fast-paced, multicultural team environment
Opportunities to grow your knowledge of player experience and gaming support operations