Player Support Agent, German Speaker

TransPerfect

. Respond to player queries through approved ticketing, chat, email, and social support channels .

Posted 9/17/2026contractRemote • New York • United States, Egypt, Serbia, Bosnia & Herzegovina, Turkey, RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills in English and German, with a player-focused mindset and the ability to investigate and escalate issues effectively. Familiarity with gaming communities and experience with customer support platforms are essential for providing high-quality player support.

Highest-signal resume keywords

Excellent Written And Verbal Communication SkillsPlayer-Focused MindsetExperience With Customer Support PlatformsAttention To DetailAbility To Investigate And Escalate Issues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportPlayer SupportModerationCommunity SupportExperience With Live-Service GamesExperience With Mobile GamesExperience With Online GamesExperience Working Against Quality TargetsExperience With Digital ToolsExperience With Spreadsheets

Soft Skills

Strong Attention To DetailAbility To Work FlexiblyCollaborative TeamworkProfessional Approach To SupportQuick Adaptability

Tools & Technologies

ZendeskHelpshiftSalesforceIntercomMicrosoft OfficeGoogle WorkspaceTicketing SystemsOnline WorkspacesSpreadsheetsSocial Media

Industry Keywords

Gaming CommunitiesDiscordRedditForumsPlayer-Facing Support SpacesSLACSATProductivity TargetsQuality StandardsData Privacy

About the role

Key responsibilities & impact

Respond to player queries through approved ticketing, chat, email, and social support channels
Triage player issues, investigate reported problems, and follow documented steps
Provide clear, friendly, and accurate responses in line with project guidelines
Become familiar with supported games to better understand player issues
Carry out account actions where permitted by written policy and access permissions
Document player issues, trends, bugs, and escalations in the appropriate workspace
Escalate complex, sensitive, or high-impact issues to internal or client-side teams
Meet agreed service level, productivity, quality, and player experience targets
Assist with reporting by tracking information through approved platforms and spreadsheets
Support managers and teammates with role-appropriate tasks when needed
Maintain confidentiality, data privacy, and information security standards

Requirements

What you’ll need

Excellent written and verbal communication skills in English and German
Genuine interest in video games across different platforms, genres, or communities
Strong attention to detail and ability to follow documented processes accurately
Player-focused mindset and professional approach to support
Ability to investigate issues, identify the correct next step, and escalate when needed
Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems
Ability to work flexibly and collaboratively within a global team
Quick to adapt to new games, updates, tools, policies, and workflows
Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required
Experience with customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools would be an advantage
Experience with Microsoft Office, Google Workspace, or similar productivity tools would be an advantage
Experience with gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces would be an advantage
Experience with live-service games, mobile games, MMOs, online games, or multiplayer communities would be an advantage
Experience working against quality, SLA, productivity, or CSAT targets would be an advantage
Availability for flexible shifts, including weekends and public holidays
English and German language proficiency

Benefits

Comp & perks

Training on the games, tools, and workflows you will use
The chance to develop skills in player support, escalation handling, reporting, and quality
Experience working with international teams and global gaming projects
Opportunities to grow your knowledge of player experience and gaming support operations