Senior Recoveries Officer

Transurban

. Manage external partners to drive performance and ensure commercial operations run smoothly and compliantly .

Posted 9/17/2026contractSydney • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing external partners within credit and debt collection environments, focusing on performance optimization and compliance with relevant legislation. Strong analytical skills and proficiency in Microsoft Excel support effective process improvements and stakeholder engagement.

Highest-signal resume keywords

Credit/Debt Collection Agency ManagementKnowledge of ASIC/ACCC GuidelinesAdvanced Analytical SkillsLeadership ExperienceMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit/Debt Collection ProcessesPerformance AnalysisProcess ImprovementInvoice ValidationReconciliation

Soft Skills

Interpersonal SkillsNegotiation SkillsCommunication SkillsStakeholder EngagementCoaching

Industry Keywords

Commercial OperationsRevenue OptimisationKey Performance IndicatorsCustomer Account ManagementCredit Reporting Methodologies

About the role

Key responsibilities & impact

Manage external partners to drive performance and ensure commercial operations run smoothly and compliantly
Contribute to revenue optimisation through engagement with internal teams and external partnered agencies
Analyse processes to identify trends, provide recommendations, and drive process improvements
Support the Recoveries Team Leader with daily management, coaching, and team upskilling
Prepare monthly accruals, validate invoices, and perform reconciliations
Act as a key contact for escalated customer accounts and ensure corrective action aligns with company policy
Support achievement of key performance indicators through quality checks, training, and performance guidance

Requirements

What you’ll need

Proven experience within a credit or debt collection agency (DCA) management function overseeing external partners or vendors to drive performance in a commercially focused environment
Strong knowledge of credit/DCA processes
Knowledge of relevant legislation, including ASIC/ACCC guidelines
Knowledge of credit reporting methodologies
Excellent interpersonal, negotiation, and communication skills
Ability to engage effectively with stakeholders at all levels
Advanced analytical and problem-solving skills
Proficiency in Microsoft Excel
Demonstrated experience in a leadership or 2IC capacity
Passion for upskilling team members
Candidates who meet some, but not all, requirements are encouraged to apply

Benefits

Comp & perks

A range of flexible working options
16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, available for the duration of the contract
Superannuation paid during unpaid parental leave
Learning and development opportunities to support your career interests
Health and wellbeing support, including access to Headspace and the EAP program, wellness facilities, and more
Social activities and groups
A range of flexible working and leave options
Adjustments or support during the recruitment process if required