Associate MSP Operations

Travel Nurse Across America

. Support implementation and operations in an internal and client-facing capacity .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $26 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business system analysis, technical requirements gathering, and project management within healthcare and Managed Services Provider environments. Proficient in data analysis, documentation, and training support to enhance operational efficiency and client satisfaction.

Highest-signal resume keywords

Business System AnalysisProject ManagementVendor Management Systems (VMS)Microsoft Office SuiteTicketing Support System Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTechnical Requirements GatheringProject ManagementDocumentation MaintenanceTraining Development

Soft Skills

Excellent CommunicationRelationship BuildingMulti-taskingRisk MitigationSense of Urgency

Tools & Technologies

Microsoft Office WordMicrosoft Office ExcelMicrosoft Office OutlookMicrosoft Office PowerPointHappy Fox

Industry Keywords

Healthcare TerminologyManaged Services Provider (MSP)Vendor Management Systems (VMS)Implementation SupportProcess Improvement

About the role

Key responsibilities & impact

Support implementation and operations in an internal and client-facing capacity
Execute assigned tasks in implementation/project plans accurately and on time
Complete data analysis and reporting established by leadership
Gather data and support implementations and VMS configuration
Compare and validate discovery data against technology capabilities
Ensure data integrity and alignment
Maintain internal and client documentation, including meeting notes, plans, workflows, and status reports
Collaborate with leadership to document and maintain departmental workflows
Create and maintain training documents
Provide training and end-user support during and after implementation
Coordinate internal and client training scheduling and logistics
Monitor and respond to support tickets as a technical and functional subject matter expert
Escalate support items to managers as necessary
Identify and recommend process improvements to drive efficiencies
Uphold the company’s Core Values
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Experience with business system analysis and/or technical requirements gathering
General understanding of healthcare terminology, Managed Services Provider (MSP) programs and Vendor Management (VMS) systems
Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency
Ability to juggle multiple tasks/priorities with competing interests without losing efficiency
Ability to build and maintain productive working relationships with cross-functional coworkers
Excellent communication skills
Proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint
Ability to recognize and mitigate risks
Will accept any suitable combination of education, training, or experience
Bachelor’s degree in business or healthcare administration, Operations, Business Analytics, or a related field and/or equivalent work experience
1+ year of project management experience
Prior experience managing a ticketing support system (i.e., Happy Fox or similar)
Prior MSP and/or VMS implementation experience

Benefits

Comp & perks

Medical, Dental, Vision, Life, and Long-Term Disability
Short-Term Disability, Accident, Critical Illness
Legal Assistance, Identity Protection, Pet Coverage
Retirement Plan with Employer Match
Generous vacation plan
8.5 paid holidays
Benefits start Day 1