Client Success Associate

Travel Nurse Across America

. Provide day-to-day operational support to clients and Client Success Managers .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational support capabilities in client management, with a focus on relationship building, performance reporting, and effective communication. Proficient in managing onboarding processes and utilizing VMS technology for data management in the healthcare sector.

Highest-signal resume keywords

Customer ServiceMicrosoft Office ApplicationsVendor Management Systems (VMS)Healthcare Industry ExperienceTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Profile ScreeningOnboarding SupportActivity ReportingKPI ManagementData Management

Soft Skills

Effective CommunicationRelationship BuildingTeam CollaborationProactive Follow-UpTime Management

Tools & Technologies

VMS TechnologyMicrosoft WordMicrosoft OutlookMicrosoft Excel

Industry Keywords

Healthcare ServicesMedical TerminologyHospital Systems

About the role

Key responsibilities & impact

Provide day-to-day operational support to clients and Client Success Managers
Create positive working relationships with healthcare supplier partners
Qualify placement opportunities
Post requisitions
Complete profile screening and onboarding support
Create and distribute activity and performance reports
Provide follow-up initiatives and customer service
Meet and develop relationships with hiring managers in facilities as directed by the Client Success Manager
Meet or exceed established role-related KPIs
Manage a desk of 150 TOA within six months
Assist the Implementations team with new or existing account implementation tasks
Identify opportunities for program improvements
Assist with development and review of periodic performance reports
Develop knowledge of VMS technology for data management and client configurations, staffing processes, candidate onboarding, and customer support
Audit bookings for accuracy
Maintain communication with supplier partners regarding open contracts, decline reasoning, and extensions
Provide prompt and proactive follow-up to internal and external clients
Manage, upload, and distribute facility onboarding documents
Provide team coverage when necessary
Review and prescreen profiles for accuracy of skillset, experience, references, and skills checklists

Requirements

What you’ll need

1 year of experience in a customer facing position
Ability to work quickly and accurately independently and in a team setting in a fast-paced environment
Strong time management skills
Ability to communicate effectively in writing, verbally, and interpersonally
Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet
Suitable combination of education, training, and experience will be considered
Healthcare industry experience preferred
Knowledge of hospital systems, medical terminology and/or healthcare services preferred
Familiarity with vendor management systems (VMS) preferred

Benefits

Comp & perks

Medical, Dental, Vision, Life, and Long-Term Disability
Short-Term Disability, Accident, Critical Illness
Legal Assistance, Identity Protection, Pet Coverage
Retirement Plan with Employer Match
Generous vacation plan
8.5 paid holidays
Remote work arrangement