Client Success Manager

Travel Nurse Across America

. Build and foster relationships with hiring authorities within client organizations .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $68,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and staffing processes within the healthcare sector, leveraging knowledge of VMS technology and strong analytical skills to drive efficiencies and meet performance standards.

Highest-signal resume keywords

Client Relationship ManagementVendor Management Systems (VMS)Healthcare Industry ExperiencePerformance ManagementTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementStaffing ProcessesAnalytical SkillsProblem-Solving SkillsMicrosoft Office Applications

Soft Skills

Relationship BuildingOrganizational SkillsAttention to DetailAdaptabilityCommunication Skills

Industry Keywords

HealthcareMedical TerminologyVendor PartnershipsContract NegotiationsClient Success Associates

About the role

Key responsibilities & impact

Build and foster relationships with hiring authorities within client organizations
Deliver superior client service while meeting staffing demands, contract SLAs, and KPIs
Serve as liaison between clients and providers and support day-to-day client relations
Monitor and manage team KPIs, including time to fill, starts, extensions, TOA, internal fill, and fill rate
Effectively manage a minimum of 300 TOA with 2 Client Success Associates
Cultivate relationships with current clients, vendor partners, and internal team members
Develop knowledge of VMS technology for management and client configurations, staffing processes, candidate onboarding, and customer support
Drive efficiencies and expedite placement activities
Drive opportunities to expand service lines, including clinical interviewing, CAP, Stogo, International RNs, strike coverage, and Locums
Manage rate negotiations and pricing consultations based on market conditions
Maintain communication with suppliers regarding open contracts, decline reasoning, and extensions
Manage requisitions and forecasting with clients to drive placement processes and service delivery
Develop supplier partnerships to improve fill ratios, time to fill, and placement quality
Manage assigned remote-based client relationship team members, including hiring, training, work assignment, evaluation, coaching, development, and performance reviews
Create and distribute activity, performance, and customer satisfaction reports
Travel as needed for client relationships and team initiatives
Provide coverage for team members as needed
Lead assigned team members and manage associated work processes
Establish performance standards, objectives, priorities, and development goals
Conduct annual performance appraisals in accordance with organizational policies and procedures

Requirements

What you’ll need

Demonstrated proficiency managing accounts in staffing, MSP, and/or healthcare; typically acquired within three (3) years in a similar role
Knowledge of healthcare, medical terminology and/or healthcare services
Proven experience developing relationships with varying levels of leadership in complex accounts
Familiarity with vendor management systems (VMS)
Ability to travel up to 10% of the time as necessary for client or other business meetings
Ability to adapt and cope with high stress and pressure in a fast-paced environment
Skill in building relationships and developing strong business partnerships
Excellent time management skills with a proven ability to meet deadlines
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet
Will accept any suitable combination of education, training, and experience
Preferred: Healthcare industry experience
Preferred: College degree
Preferred: Knowledge of hospital systems, medical terminology and/or healthcare services

Benefits

Comp & perks

Eligible for variable bonus
Medical, Dental, Vision, Life, and Long-Term Disability
Short-Term Disability, Accident, Critical Illness
Legal Assistance, Identity Protection, Pet Coverage
Retirement Plan with Employer Match
Generous vacation plan
8.5 paid holidays
Remote work arrangement
Travel opportunities as needed for client relationships and client success team initiatives