Senior Client Success Manager

Travel Nurse Across America

. Build and foster relationships with hiring authorities within clients .

Posted 11/12/2026full-timeRemote • United StatesSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and staffing processes, with a strong focus on performance metrics and service delivery. Proficient in vendor management systems and healthcare services, ensuring effective communication and operational efficiency.

Highest-signal resume keywords

Client Relationship ManagementVendor Management Systems (VMS)KPI Monitoring and ManagementHealthcare Services KnowledgePerformance Appraisal and Supervision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementStaffing ProcessesPerformance MetricsMicrosoft Office ApplicationsAnalytical SkillsProblem-Solving SkillsContract NegotiationTime ManagementOrganizational SkillsHealthcare Terminology

Soft Skills

Relationship BuildingAdaptabilityAttention to DetailCommunication SkillsLeadership

Industry Keywords

Managed Service Provider (MSP)Client Success ManagementHealthcare StaffingClinical InterviewingMarket Conditions

About the role

Key responsibilities & impact

Build and foster relationships with hiring authorities within clients
Understand client culture and business processes to exceed expectations and deliver superior service
Meet staffing demands, contract SLAs, and KPIs
Serve as liaison between clients and manage day-to-day client operations
Develop existing clients by generating new business and educating clients on service offerings
Monitor and manage team KPIs for MSP delivery
Lead assigned team members and manage work processes
Establish performance standards, objectives, priorities, and accountabilities
Conduct annual performance appraisals and supervise according to organizational policies
Manage a minimum of 450 TOA with supervision of Client Success Managers and Associates
Cultivate relationships with clients, vendor partners, and internal team members
Develop knowledge of VMS technology for management and client configurations, staffing processes, candidate onboarding, and customer leadership
Drive efficiencies and expedite placement activities
Expand service lines including clinical interviewing, CAP, Stogo, International RNs, strike coverage, and Locums
Manage rates and pricing consultation; negotiate rates based on market conditions when necessary
Communicate with suppliers on open contracts, decline reasoning, and extensions
Manage requisitions and forecasting with clients to drive placements and service satisfaction
Build supplier relationships to improve fill ratios, time to fill, and placement quality
Manage remote-based client relationship team members, including hiring, training, assigning, coaching, development, and performance reviews
Create and distribute activity, performance, and customer satisfaction reports
Travel as needed to expand client relationships and team initiatives
Provide coverage for team members as needed
Uphold the organization’s Core Values
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Demonstrated proficiency managing accounts (i.e., resolving escalations, managing requisitions, driving performance, KPIs, and service levels) in staffing, MSP, and/or healthcare (hospital acute care, preferred); typically acquired within three (3) years in a similar role
Knowledge of healthcare, medical terminology and/or healthcare services
Proven experience developing relationships with varying levels of leadership in complex accounts
Familiarity with vendor management systems (VMS)
Ability to adapt and cope with high stress and pressure in a fast-paced environment
Skill in building relationships and developing strong business partnerships
Excellent time management skills with a proven ability to meet deadlines
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet
Ability to travel up to 25% of the time as necessary for client or other business meetings
Will accept any suitable combination of education, training, and experience

Benefits

Comp & perks

Variable bonus plan
Medical, Dental, Vision
Life, and Long-Term Disability
Short-Term Disability
Accident
Critical Illness
Legal Assistance
Identity Protection
Pet Coverage
Retirement Plan with Employer Match
Generous vacation plan
8.5 paid holidays