Traveler Support Specialist

Travel Nurse Across America

. Serve as the primary point of contact for clinician payroll inquiries, providing guidance on pay, deductions, stipends, and pay statements .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payroll and billing processes, ensuring accuracy and compliance while providing exceptional customer service. Proficient in managing sensitive inquiries and collaborating with cross-functional teams to enhance workflows and the overall traveler experience.

Highest-signal resume keywords

Payroll Support ExperienceBilling Discrepancy ResolutionMicrosoft Office ProficiencyCustomer Service ExcellenceCritical Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payroll ProcessingBilling CorrectionsData AccuracyWorkflow ImprovementDocumentation Auditing

Soft Skills

Problem-SolvingCommunication SkillsEmpathyAttention to DetailDe-Escalation Skills

Tools & Technologies

Microsoft Office OutlookMicrosoft Office WordMicrosoft Office ExcelUKGCRM Systems

Industry Keywords

Healthcare StaffingRecruiting OperationsCustomer SupportCompliance StandardsFast-Paced Environment

About the role

Key responsibilities & impact

Serve as the primary point of contact for clinician payroll inquiries, providing guidance on pay, deductions, stipends, and pay statements
Troubleshoot and resolve payroll and billing discrepancies with payroll, accounting, and operations teams
Perform payroll and billing corrections while monitoring critical deadlines
Build and format submission-ready resumes and ensure candidate profiles meet client requirements
Audit candidate documentation for accuracy, completeness, and compliance
Manage inbound inquiries through chat, phone, and messaging platforms
De-escalate sensitive situations and provide professional, empathetic service
Respond to outreach campaigns and route qualified interest to recruiting teams
Maintain accurate documentation across systems and meet quality and compliance standards
Identify opportunities to improve workflows, communication, and the traveler experience
Collaborate with recruiters, recruitment leaders, payroll, accounting, operations, and customer support teams

Requirements

What you’ll need

Strong problem-solving and critical thinking skills
Exceptional communication and customer service abilities
Ability to manage sensitive conversations and de-escalate challenging situations
High attention to detail with a focus on data accuracy
Ability to prioritize and manage multiple responsibilities in a fast-paced environment
Comfort working across multiple systems and platforms
Proficiency in Microsoft Office Outlook, Word, Excel
Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency
Ability to build and maintain productive working relationships with cross-functional coworkers
Will accept any suitable combination of education, training, and experience
Preferred: Experience supporting payroll, billing, or financial inquiries
Preferred: Experience in staffing, healthcare staffing, recruiting operations, or customer support
Preferred: Experience with UKG, CRM systems, or customer communication platforms

Benefits

Comp & perks

Medical, Dental, Vision, Life, and Long-Term Disability
Short-Term Disability, Accident, Critical Illness
Legal Assistance, Identity Protection, Pet Coverage
Retirement Plan with Employer Match
Generous vacation plan
8.5 paid holidays
Benefits start Day 1