Associate Director, Customer Engagement Platforms, Data

Travere Therapeutics

. Operate through a shared product and delivery model with Commercial Systems & Analytics .

Posted 9/25/2026full-timeSan Diego • California • United StatesSenior💰 $150,000 - $195,000 per yearWebsite

About the role

Key responsibilities & impact

Operate through a shared product and delivery model with Commercial Systems & Analytics
Align technology, data, reporting, and analytics ownership with BTS accountabilities for architecture, integration, security, scalability, vendor management, and lifecycle planning
Translate business, product, and data strategies into product plans, prioritized backlogs, requirements, solution designs, estimates, release plans, and operating practices
Provide BTS product and technical leadership for Veeva, Salesforce CRM, PromoMats, content management, marketing automation, digital engagement, medical communications, consent and preference management, analytics enablement, APIs, and integrations
Advance customer data capabilities across HCP, HCO, payer, specialty pharmacy, hub, patient services, affiliate, and related domains
Align data stewardship, quality, access, consent, reporting, analytics, and Customer 360 needs with shared data models, pipelines, governance, and reusable data products
Translate customer journeys, omnichannel, content, channel, and experimentation priorities into scalable platform capabilities
Evaluate and deliver governed AI-enabled use cases with AI Strategy & Engineering
Lead delivery and operations from discovery through deployment, stabilization, support, and continuous improvement
Coordinate releases, incidents, problems, service levels, vendors, documentation, and lifecycle plans for jointly operated platforms
Embed privacy, security, data integrity, validation, assurance, and promotional and medical compliance into solutions and operating practices
Drive process improvement, organizational readiness, change management, training, adoption, and benefits realization
Establish shared measures for user experience, field effectiveness, adoption, data quality, reliability, cycle time, and business value
Guide and coach internal and external technical contributors

Requirements

What you’ll need

Bachelor's degree in business, computer science, information systems, information technology, life sciences, or a related discipline; equivalent combination of education and applicable job experience may be considered
8+ years of progressive experience in business technology or IT
5+ years of experience in biotech, pharmaceutical, or life sciences
3+ years leading product or platform delivery for Commercial or Medical Affairs
Demonstrated experience supporting a product launch or scaling customer engagement capabilities
Deep knowledge of pharmaceutical Commercial and Medical Affairs processes, field enablement, market access, patient services, product launch readiness, omnichannel engagement, and customer data domains
Hands-on technical product management and solution delivery experience, including backlog management, requirements and acceptance criteria, architecture, configuration, integration, testing, release, platform operations, and production troubleshooting
Strong knowledge of customer data management, APIs and integration patterns, privacy, security, consent, data governance, audit trails, access controls, and regulated promotional and medical review processes
Strong communication, judgment, and collaboration skills, including experience operating in shared or federated models, establishing decision rights, and leading through influence
Ability to travel up to 20%
Ability to work face to face with colleagues and/or onsite in San Diego

Benefits

Comp & perks

Premium health offerings for eligible employees and dependents
Financial, work-life, and well-being offerings
Wellness and employee support programs
Life insurance
Disability benefits
Retirement plans with employer match
Generous paid time off
Short-term incentive compensation
Long-term incentive compensation in company stock
Reasonable accommodation support for the application or interview process