Senior Director, Product Communications

Travoom

. Own how OleOle’s products, features, and experiences are explained to users across web and mobile .

Posted 10/30/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in product communications and content design, with a strong ability to translate complex product functionalities into clear user-facing messaging. Proven track record in establishing communication standards and launching major consumer products across diverse markets and languages.

Highest-signal resume keywords

10+ Years Experience In Product CommunicationsUser-Facing Communications For Large-Scale Consumer TechnologyEstablishing Product Voice And Editorial StandardsExperience Launching Major Consumer ProductsUnderstanding Of High-Trust Experiences

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content DesignUX ContentProduct MarketingFeature EducationOnboarding CommunicationsNotifications MessagingError MessagingHelp Content DevelopmentFAQs CreationProduct Messaging

Soft Skills

Excellent Written EnglishExceptional Editing SkillsStrong Product JudgmentAbility To Adapt To AmbiguityEntrepreneurial Judgment

Industry Keywords

Consumer TechnologySocial MediaFintechE-CommerceGamingInternational ProductsLocalizationPaymentsMarketplacesTravel

About the role

Key responsibilities & impact

Own how OleOle’s products, features, and experiences are explained to users across web and mobile
Work directly with the Founder, product, design, and engineering teams
Translate complex functionality into simple, clear, consistent user communications
Own user-facing product communications across onboarding, registration, social and content experiences, messaging and calling, live sports, invitations and rewards, wallets and payments, ticketing and commerce, AskOle, and future products
Develop feature explanations, onboarding screens, calls to action, permissions and consent messaging, notifications, transaction messages, success and error states, help content, FAQs, and new-feature introductions
Identify communication requirements before product launches
Review product flows from the user’s perspective and identify where explanation, education, reassurance, or context is needed
Establish OleOle’s product voice and communications standards across products and user journeys
Design standards that work across countries, cultures, and languages
Develop communications for product launches and major releases
Ensure external product communications are consistent with in-product user experiences
Personally write, edit, review, and establish the communications system

Requirements

What you’ll need

10+ years of experience in product communications, content design, UX content, product marketing, or a closely related consumer technology role
Significant senior-level ownership experience
Experience owning user-facing communications for a large-scale consumer technology product or platform
Ability to translate complicated products into simple, clear language
Experience working directly with product managers, designers, engineers, and senior leadership throughout product development
Experience developing product messaging across onboarding, feature education, calls to action, notifications, permissions, confirmations, errors, help content, FAQs, and customer journeys
Experience with complex consumer product categories such as social media, messaging, fintech, payments, wallets, marketplaces, e-commerce, travel, ticketing, gaming, or AI
Experience establishing product voice, terminology, editorial standards, and communications systems across multiple products and teams
Experience launching major consumer products or features and coordinating communications before, during, and after launch
Understanding of how communication affects adoption, activation, engagement, trust, retention, and conversion
Experience communicating sensitive or high-trust experiences such as payments, financial transactions, identity verification, privacy, security, permissions, rewards, or account access
Experience building communications for international products and working with localization and translation across multiple languages and cultures
Excellent written English and exceptional editing skills
Strong product judgment and ability to challenge unclear product experiences
Comfortable operating in an early-stage, fast-moving environment with evolving requirements
Highly hands-on; willing to personally write, edit, review, and establish the communications system
Strongly preferred: experience at a major global consumer technology company with sophisticated multi-product experiences
Strongly preferred: experience expanding products internationally and maintaining a consistent product voice across markets and languages
Ability to adapt to ambiguity, shifting priorities, and early-stage company growing pains
Entrepreneurial judgment fostering independence over micromanagement
Understanding of football and international sports is a huge plus

Benefits

Comp & perks

Following funding, competitive salary plus equity and token ownership
Deferred compensation earned from the start under a written deferred compensation agreement and payable when the company closes its funding
Remote work permitted
Travel required