Account Manager

Treatwell

. Serve as the primary point of contact for salon partners and support them in developing their businesses .

Posted 9/29/2026full-timeBerlin • GermanyMid-LevelSenior💰 €33,250 - €43,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support and consulting skills, with a focus on building long-term partnerships and effectively utilizing digital tools and CRM systems. Proficient in proactive communication and understanding partner needs to achieve business development goals.

Highest-signal resume keywords

Customer Support ExperienceFluency In German And EnglishDigital Tools AffinityProactive CommunicationGoal-Oriented Approach

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic CommunicationSolution-Oriented MindsetOrganizational SkillsReliabilityEnthusiasm

Tools & Technologies

CRM Systems

Industry Keywords

Salon PartnersBusiness DevelopmentTreatwell PlatformPartner NeedsVideo CallsPhone Calls

About the role

Key responsibilities & impact

Serve as the primary point of contact for salon partners and support them in developing their businesses
Conduct professional, empathetic, and peer-to-peer phone calls and video calls
Introduce partners to the features and benefits of the Treatwell platform
Support partners in actively and successfully using the platform
Regularly inform partners about new features, tools, and upgrade opportunities
Understand the needs and challenges of the target audience and offer suitable solutions
Build long-term, trusted partnerships
Support partners in further developing their businesses with Treatwell

Requirements

What you’ll need

Initial experience in customer support or consulting
Friendly, solution-oriented, and service-focused communication style
Affinity for digital tools and CRM systems
Ability to quickly and confidently learn new systems and processes
Independent, organized, and reliable way of working
Ability to keep track of multiple topics and tasks simultaneously
Proactive communication and an understanding of partner needs
Goal-oriented approach and enthusiasm for achieving monthly targets
Fluency in German and English, both written and spoken
Additional language skills are a strong plus

Benefits

Comp & perks

€33,250 base salary plus €10,200 commission at 100% target achievement
Hybrid working model (3 days in the office / 2 days working from home)
28 days of annual leave
€40 monthly Treatwell voucher for your own beauty treatments
€30 monthly subsidy for Urban Sports Club
Apple MacBook Air and a headset
Individual coaching and a transparent career path, with €5,000 gross annual salary increases upon promotion
20% employer contribution to an occupational pension plan with HDI
Support through our partnership with OpenUp
Regular team events
After-work drinks
Open and dynamic company culture