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Treatwell

Customer Experience Specialist

Treatwell

. Provide exceptional customer service to business partners through phone, live chat, and email .

Posted 9/30/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills through effective communication and problem-solving abilities, while utilizing Salesforce for documentation and maintaining high standards of accuracy and detail in customer interactions.

Highest-signal resume keywords
Customer ServiceSalesforceCommunication SkillsProblem SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Highly OrganisedTeam PlayerPositive MindsetProactive Attitude
Tools & Technologies
Salesforce
Industry Keywords
Customer SatisfactionKPIPartner SuccessBusiness GrowthFast-Paced Environment

About the role

Key responsibilities & impact
  • Provide exceptional customer service to business partners through phone, live chat, and email
  • Build rapport and resolve issues quickly while providing accurate information about products and policies
  • Use Salesforce to document and log communications
  • Meet and exceed KPIs for response time, resolution time, and customer satisfaction
  • Gather and relay customer feedback to relevant teams
  • Advise and support partner salons to help them grow their businesses
  • Communicate consistently with Partner Success teams about queries and account changes

Requirements

What you’ll need
  • Strong written and verbal communication skills with the ability to solve problems
  • Highly organised and able to structure your day effectively to achieve objectives and targets
  • Strong attention to detail and accuracy when recording partner and customer interactions
  • Team player who thrives in a fast-paced environment
  • Positive and proactive mindset
  • Able to work Monday to Friday between 8am-7pm and additional Saturdays 9am-2pm
  • Hybrid working 2-3 days in the office

Benefits

Comp & perks
  • 28-days holiday, plus bank holidays
  • A competitive monthly bonus structure based on performance
  • Monthly £40 Treatwell vouchers
  • Mental health support through partnership with OpenUp
  • Hybrid working 2-3 days in the office