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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and communication, with a focus on maintaining high satisfaction scores and effectively managing partner relationships. Proficient in using Salesforce and other internal tools to facilitate customer interactions and support business growth.
Highest-signal resume keywords
Customer Experience ManagementSalesforce ProficiencyNative Portuguese SpeakerVerbal And Written Communication SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceIssue ResolutionCommunication ManagementDay PlanningGoal Achievement
Soft Skills
Positive AttitudeProactive OwnershipWell-Organized
Tools & Technologies
SalesforceAircallSlack
Industry Keywords
Customer SatisfactionPartner Relationship ManagementSpanish MarketPortuguese Market
About the role
Key responsibilities & impact- Serve as the main point of contact for salon partners across Spain
- Provide customer service via phone, email, and live chat
- Maintain high partner and customer satisfaction scores across all channels
- Use Salesforce, Aircall, Slack, and other internal tools to track information and communicate
- Resolve issues and facilitate constructive conversations between customers and partners
- Handle a large volume of customer inquiries
- Advise salon partners and help them grow their businesses
- Report to the Customer Experience Team Leader based in Spain
- Support the Spanish market primarily and the Portuguese market when needed
Requirements
What you’ll need- Native Portuguese speaker
- Strong verbal and written communication skills in Spanish and English
- At least 1 year of experience in Customer Experience-related roles
- Experience managing customer communication through mail, phone, and chat
- Attention to detail while maintaining efficiency
- Well-organized, effective day planning, and ability to achieve goals and targets
- Availability for a flexible schedule from Monday through Saturday
- Positive attitude and proactive ownership of work
- Availability to visit the Madrid office from time to time
Benefits
Comp & perks- 28-days holiday, plus bank holidays
- Birthday off
- Monthly 40 EUR Treatwell vouchers
- Monthly 40 EUR transport support
- Mental health support through our partnership with Open-Up
- Reasonable adjustments to the recruitment process as required