Customer Retention Specialist

Treatwell

. Proactively contact partners who have ended or are considering ending their partnership with Treatwell .

Posted 10/31/2026full-timeBerlin • GermanyJuniorMid-Level💰 €32,000 - €62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Retention, with a strong focus on empathetic communication and innovative retention strategies to maximize partner success. Proficient in utilizing CRM systems, particularly Salesforce, to drive sales and achieve targets.

Highest-signal resume keywords

Account ManagementCustomer RetentionSalesforce ExperienceFluent German (C1 Level)Telephone-Based Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceTarget-Oriented SalesRetention StrategiesProcess OptimizationDeal Closing

Soft Skills

Empathetic CommunicationSolution-Oriented MindsetCustomer FocusTeamworkCompetitive Mindset

Tools & Technologies

CRM SystemsSalesforce

Industry Keywords

SalesAccount ManagementCustomer RetentionPartnership Management

About the role

Key responsibilities & impact

Proactively contact partners who have ended or are considering ending their partnership with Treatwell
Present new perspectives and solutions to former or at-risk partners
Clearly and persuasively present Treatwell’s offering
Make the benefits of the platform tangible for partners
Prevent cancellations and help partners maximize their success with Treatwell
Close deals with prospective partners in digital meetings
Work together to achieve monthly targets
Develop innovative retention strategies
Optimize processes and make collaboration more productive
Support the After-Sales team
Serve as the first point of contact for partners

Requirements

What you’ll need

At least two years of experience in a sales- and target-oriented environment, as well as in Account Management (AM) and/or Customer Retention
Extensive telephone-based sales experience
Empathetic and solution-oriented communication skills
Strong customer focus
Experience working with CRM systems
Experience with Salesforce is a major advantage
Competitive mindset and enjoyment of teamwork
Fluent German (minimum C1 level)
Based in Berlin

Benefits

Comp & perks

Flexible working hours: core hours from 10:00 a.m. to 4:00 p.m.; flexible outside these hours
Fixed salary of €2,666.67 gross per month
€30,000 bonus at 100% target achievement
Hybrid working model (three days in the office, two days working from home)
28 days of annual leave
€40 monthly Treatwell voucher for personal beauty treatments
€30 monthly subsidy for Urban Sports Club
Apple MacBook Air, iPhone, and headset
Individual coaching
Transparent career path with salary increases upon promotion
20% employer contribution to the company pension scheme with HDI
Support through our partnership with OpenUp
Regular team events
After-work drinks
Open and dynamic company culture
Equal opportunity workplace