Customer Success Manager

Treering

. Build and maintain strong relationships with customers, acting as their main point of contact during the contract period .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $63,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship-building, customer satisfaction, and proactive problem-solving. Proficient in managing multiple accounts and collaborating cross-functionally to enhance customer experience and retention.

Highest-signal resume keywords

Customer Success ExperienceAccount ManagementCRM Software ProficiencyStrong Communication SkillsProblem-Solving Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship-BuildingTeamworkCollaborationFlexibilityAdaptability

Tools & Technologies

CRM SoftwareCustomer Support Tools

Industry Keywords

Customer SatisfactionOnboardingProduct TrainingCustomer RetentionFeedback TrackingSaaS Experience

About the role

Key responsibilities & impact

Build and maintain strong relationships with customers, acting as their main point of contact during the contract period
Ensure customer satisfaction by understanding customer needs and proactively addressing concerns or challenges
Assist customers with onboarding, product training, and ongoing support
Collaborate with sales, product, and support teams to resolve customer issues and provide tailored solutions
Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services
Communicate product updates, new features, and best practices to customers
Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period
Document and report customer feedback, challenges, and successes to the leadership team

Requirements

What you’ll need

2-3 years of experience in Customer Success, Account Management, or a related field
Strong communication and relationship-building skills
Ability to manage multiple customer accounts and prioritize tasks efficiently
Problem-solving mindset with a proactive approach to addressing customer needs
Experience working with software, SaaS, or tech-related companies is a plus
Excellent teamwork and collaboration skills with the ability to work cross-functionally
Flexibility and adaptability to work in a fast-paced, evolving environment
Proficiency with CRM software and customer support tools

Benefits

Comp & perks

Flexible remote work environment
Gain valuable experience working with a dynamic team in a fast-growing company
Opportunity to make a significant impact on customer satisfaction and retention