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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise accounts, driving customer retention and satisfaction through strategic initiatives, and leading cross-functional teams for successful program launches. Proven ability to influence product decisions and negotiate contracts to secure long-term partnerships.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementContract NegotiationStrategic UpsellingAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Account ManagementClient Relationship ManagementRevenue Growth StrategiesOnboarding ProcessesCross-Functional Coordination
Soft Skills
Excellent CommunicationEmpathySelf-MotivationAttention to DetailAbility to Manage Priorities
Industry Keywords
B2B Startup ExperienceStrategic Business ReviewsCustomer RetentionProgram LaunchesCustomer Advocacy
About the role
Key responsibilities & impact- Own a portfolio of enterprise accounts
- Conduct strategic business reviews and proactively manage account health to maximize retention and satisfaction
- Lead end-to-end onboarding for new enterprise clients
- Coordinate cross-functional teams and ensure seamless program launches
- Drive revenue growth through strategic upsell and cross-sell initiatives
- Manage contract negotiations and secure long-term partnerships
- Act as the voice of the customer internally
- Collaborate with Product to influence roadmap decisions
Requirements
What you’ll need- 5+ years of experience in Customer Success or Account Management
- 2+ years focused on enterprise accounts
- Proven track record managing complex client relationships and driving measurable retention and expansion outcomes
- Experience at a high-growth B2B startup strongly preferred
- Strong analytical and problem-solving abilities with attention to detail
- Excellent communication skills and ability to build rapport at all levels of an organization
- Strategic and execution-focused approach
- Empathy with customers and internal stakeholders
- Self-motivated and autonomous
- Ability to manage multiple priorities in a fast-paced environment
Benefits
Comp & perks- 100% covered health (US)
- Unlimited PTO
- 12-16 weeks paid parental leave
- Equity
- Fully remote work from anywhere in the Americas