Client Success Specialist – US Client-Facing

Trialfacts

. Guide new clients through the onboarding process .

Posted 11/11/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and proactive problem-solving abilities while effectively managing client relationships and ensuring compliance with data privacy standards. Maintains clear communication and adapts to various audiences to support client onboarding and project management.

Highest-signal resume keywords

Client Relationship ManagementProactive Problem-SolvingOrganizational SkillsData Privacy ComplianceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementClient OnboardingData Privacy Understanding

Soft Skills

Strong Organizational SkillsProactive CommunicationAdaptability

Industry Keywords

Enrollment TargetsClient ProjectsPrivacy Regulations

About the role

Key responsibilities & impact

Guide new clients through the onboarding process
Ensure clients understand the systems and how Trialfacts helps them reach their goals
Proactively monitor client projects to ensure enrollment targets are met
Swiftly address roadblocks affecting enrollment
Build strong client relationships to encourage repeat business and referrals
Maintain clear, timely, and proactive communication with clients and internal teams
Keep projects on track and clients informed
Ensure quality standards are met
Handle client data securely in line with privacy regulations

Requirements

What you’ll need

Strong organizational skills
Experience or ability to build strong client relationships
Proactive problem-solving ability
Clear and effective written and verbal communication skills
Ability to adapt communication style to different audiences
Organized and detail-oriented
Understanding of data privacy and compliance with privacy standards
Flexibility to align schedule with US time zones
Good internet connection
Comfortable supporting US clients

Benefits

Comp & perks

100% remote, forever
Unlimited paid leave / unlimited paid holidays
Set your own hours depending on what works best for clients
Work from anywhere with a good internet connection
Access to courses and training programs
Professional development opportunities
Opportunity to share in the success of Trialfacts