IT Support – Operations Specialist

TRIBES.

. Provide 1st and 2nd line IT support to employees, resolving hardware, software, network and access-related issues .

Posted 11/9/2026full-timeVilnius • LithuaniaMid-LevelSenior💰 €4,000 - €5,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing IT support and administration, particularly with Microsoft technologies, including Microsoft 365, Azure, and Active Directory. Proficient in troubleshooting, user management, and maintaining endpoint security while ensuring a positive employee experience.

Highest-signal resume keywords

Microsoft 365 AdministrationActive Directory ManagementMicrosoft Azure SupportTroubleshooting SkillsEndpoint Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportDesktop SupportUser Access ManagementNetworking FundamentalsVPN TroubleshootingDevice Compliance MonitoringMicrosoft IntuneMicrosoft Entra IDSoftware Updates ManagementIT Documentation

Soft Skills

Problem-Solving SkillsService-Oriented ApproachGood Communication SkillsProactive AttitudeAbility to Prioritize Requests

Tools & Technologies

Microsoft 365Microsoft AzureMicrosoft TeamsExchange OnlineSharePointOneDriveVPNTCP/IPDNSDHCP

Industry Keywords

IT AdministrationCloud-Based ServicesEndpoint SecurityIT OnboardingIT Offboarding

Tech Stack

Tools & technologies

AzureCloudDNSTCP/IP

About the role

Key responsibilities & impact

Provide 1st and 2nd line IT support to employees, resolving hardware, software, network and access-related issues
Set up, configure and maintain laptops, workstations, mobile devices and other end-user equipment
Administer user accounts, permissions and access rights across Microsoft environments
Support and maintain Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive
Work with Microsoft Entra ID (Azure AD), Active Directory and Microsoft Intune for user and device management
Provide operational support for Microsoft Azure and cloud-based services
Manage IT onboarding and offboarding processes, including equipment preparation and access configuration
Monitor endpoint security, software updates and device compliance
Troubleshoot connectivity, VPN and basic network infrastructure issues
Maintain IT documentation, asset inventory and internal support procedures
Collaborate with Application Developers and Data Engineers to resolve technical issues and support cross-functional IT needs
Coordinate with external IT service providers and vendors
Identify recurring issues and contribute to improving IT processes and the overall employee experience
Report directly to the CTO

Requirements

What you’ll need

3+ years of experience in IT Support, IT Administration, Desktop Support or a similar role
Good hands-on experience supporting Microsoft technologies and services
Experience with Microsoft 365 / Office 365 administration and troubleshooting
Knowledge of Microsoft Entra ID (Azure AD), Active Directory and user access management
Basic to intermediate understanding of Microsoft Azure and cloud-based environments
Experience supporting Windows workstations, laptops and other end-user devices
Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP and VPN
Familiarity with endpoint management tools such as Microsoft Intune would be an advantage
Understanding of IT security principles, access controls and device management
Strong troubleshooting and problem-solving skills
A service-oriented approach and genuine willingness to help non-technical colleagues
Ability to prioritise requests, manage multiple issues and work independently
Good communication skills and a proactive attitude

Benefits

Comp & perks

Annual performance-based bonus linked to individual results
Monthly gym budget
Friday dinner on us
Career development opportunities
Opportunity to improve internal IT processes, contribute ideas and take ownership of new initiatives