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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management, focusing on driving value realization through adoption metrics and customer health assessments. Proficient in managing executive relationships and translating technology adoption into measurable business outcomes.
Highest-signal resume keywords
Customer Success ManagementValue RealizationExecutive PresenceRisk Mitigation PlanningSaaS Environment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success PlanningAdoption MetricsPortfolio ManagementRecurring-Revenue ModelsValue NarrativesTechnical Account ManagementSoftware TestingQuality AssuranceBusiness Outcomes TranslationHealth Indicators
Soft Skills
Relationship BuildingCredibility EstablishmentConstructive ChallengingCollaboration Without AuthorityCommunication Skills
Industry Keywords
Executive Business ReviewsRenewal RiskExpansion SignalsCustomer Engagement ModelsValue Consulting
About the role
Key responsibilities & impact- Own the Customer Success Plan for each customer, defining outcomes, milestones, and accountable actions
- Drive value realization by evidencing progress and translating adoption and utilization data into ROI narratives
- Lead Executive Business Reviews and build relationships from operational stakeholders through VP and C-level sponsors
- Manage the transition from go-live into ongoing adoption and intervene when milestones slip
- Maintain a holistic view of customer health across adoption, utilization, technical health, support experience, and commercial standing
- Identify renewal risks at least 120 days out with documented mitigation plans, owners, and escalation paths
- Coordinate Account Executives, Renewals, Technical, Support, Advisory, Professional Services, Product, and partner resources
- Identify and qualify expansion signals and hand them to the Account Executive with a value rationale
- Feed customer product feedback and unmet needs back into the business
- Build relationships and assess portfolio health during the first 90 days
- Maintain outcome-based Customer Success Plans and surface renewal risks by six months
- Deliver measurable customer outcomes, adoption milestones, portfolio health, retention, and qualified expansion signals within twelve months
Requirements
What you’ll need- 5 to 8+ years of experience in Customer Success, Value Consulting, Account Management, Technical Account Management, or a comparable enterprise SaaS post-sales role
- Demonstrated success improving adoption, demonstrating customer value, and managing a portfolio of recurring-revenue customers
- Executive presence and ability to establish credibility with VP and C-level stakeholders
- Ability to translate technology adoption into business outcomes, executive value narratives, and credible investment cases
- Experience identifying customer risk, building mitigation and recovery plans, and supporting critical escalations
- Understanding of recurring-revenue models, retention drivers, renewal risk, and expansion signals
- Ability to align Sales, Technical, Support, Services, Product, Renewals, and partners without direct authority
- Product knowledge sufficient to connect customer goals to Tricentis capabilities and resolve common first-line questions
- Disciplined use of success plans, risk visibility, commitments, next steps, health indicators, and adoption metrics
- Experience in software testing, quality assurance, or a related technology domain preferred
- Experience supporting strategic enterprise customers in a SaaS environment preferred
- Familiarity with executive business reviews, customer success planning, and value realization methodologies preferred
- Experience with partner-led or co-sell customer engagement models preferred
- Comfort constructively challenging customers and stakeholders preferred
- Candidates must not be listed on government restricted party lists
- Candidates must certify that employment would not violate sanctions or export control regulations
Benefits
Comp & perks- Equal opportunity workplace
- Employment subject to applicable global sanctions and export control compliance
- Consideration without regard to protected characteristics