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Customer Service Analyst, Mid-Level
Tricon Energy. Process sales orders in SAP, validating prices, commercial terms, credit, and minimum order quantities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing sales orders using SAP, managing inventory, and preparing technical documentation while ensuring compliance with tax regulations. Strong organizational and communication skills support effective collaboration with sales and tax teams in a B2B supply chain environment.
Highest-signal resume keywords
SAP ERP ExperienceAdvanced Excel SkillsB2B Customer Service ExperienceKnowledge of Freight TermsUnderstanding of Tax Procedures
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Order ProcessingInventory ManagementTechnical Documentation PreparationTax Rule ValidationCommercial Terms Validation
Soft Skills
Strong Sense of UrgencyOrganizational SkillsCustomer-Oriented ApproachInterpersonal SkillsCommunication Skills
Certifications & Qualifications
Bachelor's Degree in Business AdministrationBachelor's Degree in Logistics
Industry Keywords
Supply ChainDistribution of ChemicalsThermoplastic ResinsPetrochemicalsFreight TermsCIFFOBNF-eCFOP
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Process sales orders in SAP, validating prices, commercial terms, credit, and minimum order quantities
- Monitor inventory and follow up on pickups and deliveries
- Prepare and forward product technical documentation in accordance with customer requirements
- Handle logistics and commercial issues, including damage, tax discrepancies, and returns
- Support the Sales team in monitoring demand and customer credit approvals
- Work jointly with the Tax and Sales teams to review ICMS tax rates and validate tax rules applicable to transactions
Requirements
What you’ll need- Bachelor's degree in Business Administration, Logistics, or a related field
- Advanced Excel skills
- Experience with SAP ERP is preferred
- Solid experience in B2B customer service within the supply chain, preferably in the distribution of chemicals, thermoplastic resins, or petrochemicals
- Knowledge of freight terms (CIF and FOB) and basic tax procedures (NF-e and CFOP)
- Strong sense of urgency, organizational skills, and ability to manage multiple demands
- Strong communication and interpersonal skills, with a customer-oriented approach
Benefits
Comp & perks- Company-recognized Great Place to Work® certification