Client Engagement Specialist

TriCore Reference Laboratories

. Provide excellent customer service on all transactions .

Posted 9/16/2026full-timeAlbuquerque • New Mexico • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effective communication, and the ability to resolve inquiries promptly while adhering to established guidelines. Proficient in multitasking and handling sensitive information in a clinical or medical setting.

Highest-signal resume keywords

Customer Service SkillsEffective CommunicationProblem ResolutionAttention to DetailTyping Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing ProficiencyKnowledge of Medical TerminologyMultitaskingProblem ResolutionLaboratory Test Knowledge

Soft Skills

EmpathyPersuasionNegotiationTeam CollaborationListening Skills

Tools & Technologies

Computer ApplicationsDual ScreensHeadsetInternet

Certifications & Qualifications

Medical Certificate Training Program

Industry Keywords

Clinical LaboratoryCustomer ServiceClient EngagementTriCore PoliciesAnatomic Pathology

About the role

Key responsibilities & impact

Provide excellent customer service on all transactions
Communicate with patients, physicians, providers, and internal customers
Resolve inquiries and issues accurately and promptly
Respond to telephone, email, and written inquiries
Perform duties under general supervision
Provide first-level support for incoming calls using iCARE guidelines and customer service training
Escalate complaints and complex issues to Client Engagement Leadership
Participate in department metrics and goals to maximize quality and efficiency
Read and understand Client Engagement and TriCore policies and procedures
Perform other assigned duties as directed by leadership

Requirements

What you’ll need

High school diploma or equivalent
Average grade on the alphanumeric typing test (4,000–5,999 keystrokes)
Experience in multitasking, attention to detail, handling sensitive information, and problem resolution
Customer service, persuasion, negotiating, and retention skills
Ability to communicate effectively, empathize, and exercise key listening skills
Ability to work effectively in a team environment
Ability to meet personal metrics and organizational goals
Ability to work a set schedule, including lunches and breaks
Punctual attendance at required training
Accurate and fast typing
Flexibility to work holiday rotation, on-call schedule, and overtime when required
Comfort using a computer with dual screens, a headset, the Internet, and basic computer applications
Ability to learn clinical and anatomic pathology laboratory terminology
Associate’s degree in a related field preferred
Completion of an appropriate medical certificate training program preferred
Knowledge of laboratory tests/medical terminology preferred
Proficient computer skills and ability to use multiple applications simultaneously preferred
CES I: six months’ experience in a clinical laboratory or medical setting, or six months’ customer service experience; post-high-school education and/or experience may be substituted one for the other
CES II: one year relevant experience at TriCore, or two years’ relevant experience in a clinical laboratory or medical setting, or three years’ customer service experience; post-high-school education and/or experience may be substituted one for the other
CES III: two years’ relevant experience at TriCore, or three years’ relevant experience in a clinical laboratory or medical setting, or four years’ customer service experience or equivalent combination of education and experience

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) retirement plan with employer matching
PTO
Paid holidays
Continuous learning opportunities
Education assistance
Wellness programs
Career advancement opportunities
Variety of shifts at multiple locations