Director, IT Infrastructure Operations

TriCore Reference Laboratories

. Develop and execute infrastructure and operations strategies aligned with enterprise priorities, business needs, risk direction, and available resources .

Posted 10/2/2026full-timeAlbuquerque • New Mexico • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing infrastructure and operations strategies, with a strong focus on governance, performance measures, and risk management. Proven leadership in managing IT functions, ensuring alignment with enterprise priorities and operational excellence.

Highest-signal resume keywords

Infrastructure Strategy DevelopmentLeadership in IT OperationsGovernance and AccountabilityDisaster Recovery PlanningCMDB Strategy and Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure ArchitectureCapacity PlanningTechnical Debt ManagementBackup and Recovery StrategiesService MappingConfiguration Data StandardsPerformance MeasurementIncident ManagementVendor StrategyFinancial Performance Analysis

Soft Skills

CommunicationLeadershipCollaborationAccountabilityProblem-Solving

Industry Keywords

Information TechnologySystem EngineeringNetwork EngineeringIT System AdministrationDesktop SupportIT Service Desk SupportOperational ExcellenceRisk ManagementComplianceContinuous Improvement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop and execute infrastructure and operations strategies aligned with enterprise priorities, business needs, risk direction, and available resources
Lead managers accountable for System Engineering, Network Engineering, IT System Administration, Desktop Support, and IT Service Desk Support Technician functions
Establish governance, service expectations, performance measures, and accountability for infrastructure operations and related technology services
Direct infrastructure architecture, modernization, capacity, lifecycle, and technical debt planning across compute, storage, virtualization, network, backup, endpoint, cloud, and related platforms
Govern architecture and investment decisions involving availability, resilience, scalability, supportability, security, recoverability, unsupported technology, and residual risk
Own enterprise CMDB strategy and governance, including configuration data standards, service mapping, ownership, lifecycle status, business criticality, recovery priority, and data quality
Govern CMDB and asset management integration with acquisition, change, incident, problem, disaster recovery, audit, and decommissioning processes
Develop infrastructure resilience, backup, recovery, replication, immutability, and disaster recovery strategies
Sponsor recovery validation and readiness reviews, hold managers accountable for remediation, and escalate material capability, risk, or funding gaps
Lead infrastructure decision-making during major incidents and govern post-incident reviews, corrective actions, and unresolved-risk escalation
Lead operating and capital planning, investment prioritization, financial performance, and vendor strategy for the assigned portfolio
Build business and executive partnerships, communicate infrastructure performance and risks, support compliance and continuous improvement, and align infrastructure priorities with organizational objectives

Requirements

What you’ll need

Bachelor's degree in information technology, computer science, engineering, business, or a related field, or an equivalent combination of education and progressively responsible experience
Eight (8) years of progressively responsible information technology experience
Leadership experience in infrastructure, operations, engineering, end-user support, or related functions
Ability to work Monday-Friday, 8-5, with weekends, holidays, and afterhours as needed to support IT Operations