Business Analyst

TridentCare

. Work closely with business stakeholders and cross-functional teams including Sales, Customer Service, Finance, IT, and the Warehouse to support daily operations .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Order-to-Cash processes and healthcare applications, with strong analytical skills to identify and implement improvements. Proficient in creating business analysis documentation and facilitating communication between technical teams and business stakeholders.

Highest-signal resume keywords

Order-To-Cash ProcessesBusiness Analysis DocumentationSQLAgile Project ManagementHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFunctional SpecificationsProcess MappingTroubleshootingUser Acceptance Testing

Soft Skills

Excellent Communication SkillsDetail-OrientedOrganizational SkillsProblem-Solving SkillsTeam Collaboration

Tools & Technologies

ServiceNow AgileJiraExcel

Industry Keywords

Healthcare ApplicationsComplianceBusiness Requirements DocumentFunctional Requirements DocumentOperational Reports

Tech Stack

Tools & technologies

ServiceNowSQL

About the role

Key responsibilities & impact

Work closely with business stakeholders and cross-functional teams including Sales, Customer Service, Finance, IT, and the Warehouse to support daily operations
Identify areas for improvement and help implement changes that drive business value
Gather business requirements, conduct needs assessments, and develop functional specifications
Serve as a liaison between development teams and internal/external customers or end users
Communicate requirements through specifications, statements of work, project plans, and other documentation
Coordinate with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance
Create BRD, FRD, and other business analysis documents
Translate business needs into functional specifications for system enhancements or workflow changes
Document current-state and future-state process maps, data flows, and system interactions
Develop and maintain documentation for business processes, system configurations, and training materials
Troubleshoot user issues and escalate as needed
Assist with project planning, execution, and closure of organizational initiatives
Conduct data analysis to identify trends, patterns, and performance improvement opportunities
Ensure compliance with relevant regulations and industry standards, especially within the healthcare industry
Provide hands-on support for business systems, focusing on order processing and customer fulfillment
Assist with configuration updates and related operational tasks
Support business teams during system testing and validation phases
Build and maintain operational reports and dashboards
Analyze transactional data to identify trends or gaps impacting O2C performance
Participate in system enhancements, including requirement validation, UAT support, and go-live monitoring
Support integrations with other systems by working with third-party vendors and internal developers
Create user guides, process documentation, and training materials
Help train end users on new functionality or system updates

Requirements

What you’ll need

Strong understanding of Order-to-Cash processes, including order management, billing, collections, and revenue recognition
Familiarity with HealthCare applications, SQL, and project management methodologies
Excellent communication skills; able to work with both technical teams and business users
Detail-oriented with solid organizational skills and the ability to manage multiple priorities
Ability to analyze complex problems, identify root causes, and develop effective solutions
Strong analytical and problem-solving skills to identify areas for improvement and implement changes
Ability to work independently while collaborating in a team environment
No color visual deficiency
3+ years of experience as a business analyst, preferably in healthcare or related industry
3 years of experience in OTC process and applications in healthcare
Bachelor’s degree in Business, Information Systems MIS, or related field
Experience working in Agile project management methodologies
Experience working in ServiceNow Agile, Jira, Excel