Internal Ops Coordinator, Lab

TridentCare

. Document escalations and report unresolved problems to the Call Center Supervisor and/or Field Supervisor .

Posted 11/10/2026full-timeRemote • Texas • United StatesJunior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage call center operations effectively, including monitoring agent performance and providing training. Possesses knowledge of medical terminology and experience in dispatching to ensure efficient service delivery.

Highest-signal resume keywords

Dispatcher ExperienceIntermediate Communication SkillsTraining and DevelopmentMonitoring Call Center OperationsKnowledge of Medical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center OperationsDispatcher ExperienceMonitoring Agent PerformanceTraining and DevelopmentProblem Escalation Documentation

Soft Skills

Positive FeedbackConstructive FeedbackIntegrityLeadershipTeam Collaboration

Tools & Technologies

Supervisor Desk MonitoringOn-Call Supervisor PhoneEmail Communication

Industry Keywords

Medical TerminologyCall Center ManagementClient Account ManagementAttendance NotificationsWork Environment Discipline

About the role

Key responsibilities & impact

Document escalations and report unresolved problems to the Call Center Supervisor and/or Field Supervisor
Notify area managers of issues caused by technician or dispatcher errors, or facility complaints
Take client calls and handle account issues when applicable
Continuously observe queue activity to ensure all available agents are signed in and ready to take calls
Assist with monitoring, coaching, and development sessions by providing positive and constructive feedback
Monitor agents and provide training when appropriate
Monitor the CarrolltonSupervisorDesk or other designated email account
Send updated attendance notifications to the leadership team
Monitor the On-Call Supervisor phone as needed
Maintain discipline and order in the work environment
Solicit assistance from other departments when incoming-call volume or hold times are high
Lead by example and demonstrate integrity and awareness of impact on others

Requirements

What you’ll need

Candidates must reside within 50 miles of office location at 3418 Midcourt Rd, #105 Carrollton, TX 75006
Intermediate communication skills
Some knowledge of medical terminology
High school diploma or better
Minimum one year dispatcher experience