Lab Dispatcher

TridentCare

. Dispatch all service orders to field service personnel within 15 minutes of order entry .

Posted 11/10/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in dispatching service orders efficiently while coordinating with multiple teams and ensuring effective communication. Possesses strong customer service skills and the ability to manage tasks in a fast-paced call center environment.

Highest-signal resume keywords

Microsoft Office ProficiencyDispatch And Routing KnowledgeCustomer Service KnowledgeIntermediate Computer SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispatch KnowledgeRouting KnowledgeCase TrackingOrder EntryWork Assignment Preparation

Soft Skills

Clear CommunicationTask FocusTeamworkAdaptabilityProblem-Solving

Tools & Technologies

Nextel ToolsMotorola ToolsBlackberry ToolsVoIP CommunicationsPC Requirements

Certifications & Qualifications

High School GraduateGED

Industry Keywords

Call Center EnvironmentPhlebotomy ManagementLaboratory OrdersCustomer ServiceSafety Checklist

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Dispatch all service orders to field service personnel within 15 minutes of order entry
Operate general computer systems and Nextel/Motorola/Blackberry tools and programming
Control and oversee case dispatch, completion, pickup, and processing according to policies and procedures
Review, organize, and distribute cases using coverage-area knowledge and available on-duty phlebotomists
Track and follow up on all dispatched assignments throughout each shift
Ensure completion of work assignments and provide assistance where needed
Prepare daily work assignments for multiple phlebotomists
Communicate throughout the shift, including tracking and rerouting cases when necessary
Coordinate with Area/Regional Phlebotomy Management, Logging, Stat Tracking, Customer Service, Call Center, Redraw, and Courier teams
Accommodate facility requests, prioritize urgent laboratory orders, expedite cases, and conduct follow-up
Document issues in writing and conduct mild investigations or troubleshooting when needed
Notify the Dispatch Manager about difficult-to-control issues immediately
Pursue self-improvement and adapt to proposed changes
Provide coverage during office attendance issues and support daily teamwork
Assist with high-volume calls from facilities, phlebotomists, in-house staff, and field employees

Requirements

What you’ll need

High School Graduate or GED
Proficient to expert use of Microsoft Office software
Ability to communicate clearly, including listening, confirming messages, and relaying necessary information
Ability to focus on tasks in a busy call center environment
Must reside within 50 miles of 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006
Must have a private workspace free from external sounds and distractions
Must meet safety checklist requirements
Must have high-speed internet supporting VoIP communications
DSL and satellite connections are not recommended
Must successfully pass TridentCare's Network Performance Test
Must have access to a PC that can run the test; Chromebook is not acceptable
Dispatch and routing knowledge at novice level
Customer service knowledge
Intermediate computer skills

Benefits

Comp & perks

Remote work arrangement
Work-from-home setup
Monday–Friday schedule
Fiber or cable internet recommended for VoIP communications