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Lab Dispatcher
TridentCare. Dispatch all service orders to field service personnel within fifteen minutes of order entry .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Dispatch and Routing Knowledge, ensuring timely and accurate service order management. Strong communication skills are essential for effective coordination with phlebotomists and various departments while maintaining a high level of customer service.
Highest-signal resume keywords
Dispatch And Routing KnowledgeCustomer Service KnowledgeProficient Use Of Microsoft OfficeIntermediate Computer SkillsAbility To Communicate Clearly
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Dispatch And Routing KnowledgeCustomer Service KnowledgeIntermediate Computer Skills
Soft Skills
Ability To Communicate ClearlyFocus In A Busy Environment
Tools & Technologies
Microsoft OfficeVoIP Communications
Certifications & Qualifications
High School Graduate Or GED
Industry Keywords
Case Follow-UpService OrdersPhlebotomy ManagementCall Center Environment
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Dispatch all service orders to field service personnel within fifteen minutes of order entry
- Control and oversee cases to ensure they are properly dispatched, completed, picked up, and processed according to policies and procedures
- Review, organize, and distribute cases using coverage-area knowledge and available on-duty phlebotomists
- Track all dispatched assignments and conduct case follow-up throughout the shift
- Ensure completion of all work assignments and provide assistance where needed
- Prepare daily work assignments for multiple phlebotomists
- Maintain communication throughout the shift, including tracking and rerouting when necessary
- Communicate with Area/Regional Phlebotomy Management, Logging Area, Stat Tracking, Customer Service, Call Center, Redraw Department, and Courier Services
- Accommodate facility special requests, prioritize urgent laboratory orders, expedite urgent cases, and conduct constant follow-up
- Provide detailed written documentation of issues and conduct mild investigations or troubleshooting when necessary
- Notify the Dispatch Manager immediately about difficult-to-control issues
- Pursue self-improvement needs and adapt to proposed changes
- Perform other duties as assigned and assist when attendance issues arise
- Support high-volume phone calls from facilities, phlebotomists, in-house personnel, and field employees
Requirements
What you’ll need- High School Graduate or GED
- Proficient to expert use of Microsoft Office software
- Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information
- Ability to focus on the task at-hand in a busy, call center environment
- Must reside within 50 miles of 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006
- Must have private workspace, free from external sounds and distractions
- Must meet safety checklist requirements
- Must have high speed internet connection to support VoIP communications; fiber or cable recommended
- DSL and satellite connections are not recommended
- Must successfully pass TridentCare's Network Performance Test
- Must have access to a PC that can run the test; Chromebook not accepted
- Dispatch and routing knowledge
- Customer service knowledge
- Intermediate computer skills
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account TridentCare Website LinkedIn All Job Openings 1001 - 5000 employees 🏥 Healthcare 🤝 B2B Healthcare
- B2B <TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care. Lab Dispatcher 🔥 1 minute ago 🤠 Texas – Remote 💵 $14 - $16 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Dispatcher 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Dispatch all service orders to field service personnel within fifteen minutes of order entry
- Control and oversee cases to ensure they are properly dispatched, completed, picked up, and processed according to policies and procedures
- Review, organize, and distribute cases using coverage-area knowledge and available on-duty phlebotomists
- Track all dispatched assignments and conduct case follow-up throughout the shift
- Ensure completion of all work assignments and provide assistance where needed
- Prepare daily work assignments for multiple phlebotomists
- Maintain communication throughout the shift, including tracking and rerouting when necessary
- Communicate with Area/Regional Phlebotomy Management, Logging Area, Stat Tracking, Customer Service, Call Center, Redraw Department, and Courier Services
- Accommodate facility special requests, prioritize urgent laboratory orders, expedite urgent cases, and conduct constant follow-up
- Provide detailed written documentation of issues and conduct mild investigations or troubleshooting when necessary
- Notify the Dispatch Manager immediately about difficult-to-control issues
- Pursue self-improvement needs and adapt to proposed changes
- Perform other duties as assigned and assist when attendance issues arise
- Support high-volume phone calls from facilities, phlebotomists, in-house personnel, and field employees 🎯 Requirements
- High School Graduate or GED
- Proficient to expert use of Microsoft Office software
- Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information
- Ability to focus on the task at-hand in a busy, call center environment
- Must reside within 50 miles of 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006
- Must have private workspace, free from external sounds and distractions
- Must meet safety checklist requirements
- Must have high speed internet connection to support VoIP communications; fiber or cable recommended
- DSL and satellite connections are not recommended
- Must successfully pass TridentCare's Network Performance Test
- Must have access to a PC that can run the test; Chromebook not accepted
- Dispatch and routing knowledge
- Customer service knowledge
- Intermediate computer skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Dispatcher 🕒 4 days ago CIT 51 - 200 🔒 Cybersecurity 🤝 B2B 💼 Consulting Website LinkedIn All Job Openings Remote Dispatcher coordinating customer requests, ticket routing, and engineer schedules for CIT, an IT services provider delivering managed IT, cybersecurity, cloud, and security solutions. 🇺🇸 United States – Remote 💵 $36k - $42k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Dispatcher Centralized Dispatcher – Property 🕒 5 days ago Sedgwick 10,000+ employees 🏗️ Construction 💼 Consulting 🏥 Healthcare Website LinkedIn All Job Openings Centralized Dispatcher assigning property claims losses to adjusters for Sedgwick, an insurance services company. Coordinating dispatch, systems, client acknowledgments, and escalations. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Dispatcher 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor Dispatcher 🕒 September 3 SHI International Corp. 5001 - 10000 💼 Consulting 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Dispatcher coordinating customer tickets and technician work orders for SHI’s IT and point-of-sale hardware services. Supporting 24/7 remote operations through phone, Teams, and email. 🇺🇸 United States – Remote 💵 $38k - $40k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Dispatcher Dispatcher 🕒 August 4 CORT 1001 - 5000 🛒 Retail 🤝 B2B 📦 Logistics Website LinkedIn All Job Openings Remote Dispatcher coordinating CORT’s furniture delivery and pickup routes across the continental United States. Monitoring fleet activity, resolving service disruptions, and communicating with drivers, teams, and customers. 🇺🇸 United States – Remote 💵 $22 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Dispatcher Dispatcher 🕒 July 15 Offshore Launch 1 - 10 🤝 B2B ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Dispatcher managing technician schedules and service calls for home service businesses. Focused on ensuring timely job assignments and efficient operations with strong communication. 🇺🇸 United States – Remote 💵 $1.4k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Dispatcher 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs