Lead Business Analyst

TridentCare

. Work closely with business stakeholders and cross-functional teams including Sales, Customer Service, Finance, IT, and Warehouse .

Posted 10/13/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in business analysis within the healthcare sector, focusing on Order-to-Cash processes, functional specifications, and stakeholder communication. Proficient in data analysis, project management methodologies, and creating comprehensive documentation to support system enhancements and user training.

Highest-signal resume keywords

Business AnalysisOrder-To-Cash ProcessesHealthcare ApplicationsAgile Project ManagementSQL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements Document (BRD)Functional Requirements Document (FRD)Data AnalysisProcess MappingSystem ConfigurationUser Acceptance Testing (UAT)Workflow AnalysisOperational ReportingTroubleshootingDocumentation

Soft Skills

Excellent CommunicationDetail-OrientedOrganizational SkillsProblem-SolvingTeam Collaboration

Tools & Technologies

ServiceNow AgileJiraExcel

Industry Keywords

HealthcareOrder ManagementBillingCollectionsRevenue Recognition

Tech Stack

Tools & technologies

ServiceNowSQL

About the role

Key responsibilities & impact

Work closely with business stakeholders and cross-functional teams including Sales, Customer Service, Finance, IT, and Warehouse
Gather business requirements, conduct needs assessments, and develop functional specifications
Serve as liaison between development teams and internal/external customers or end users
Communicate requirements through specifications, statements of work, project plans, and other documentation
Coordinate with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance
Create BRD, FRD, and other business analysis documents
Translate business needs into functional specifications for system enhancements or workflow changes
Document current-state and future-state process maps, data flows, and system interactions
Develop and maintain business process, system configuration, and training documentation
Troubleshoot user issues and escalate as needed
Assist with project planning, execution, and closure
Conduct data analysis to identify trends, patterns, and performance improvement opportunities
Ensure process compliance with relevant regulations and industry standards, especially in healthcare
Provide hands-on support for business systems, focusing on order processing and customer fulfillment
Assist with configuration updates and operational tasks
Analyze workflows and recommend improvements to accuracy, speed, and customer experience
Support business teams during system testing and validation
Build and maintain operational reports and dashboards
Analyze transactional data to identify trends or gaps affecting O2C performance
Participate in system enhancements, requirement validation, UAT support, and go-live monitoring
Support integrations with other systems by working with third-party vendors and internal developers
Create user guides, process documentation, and training materials
Train end users on new functionality and system updates

Requirements

What you’ll need

10–15+ years of experience as a business analyst, preferably in healthcare or related industry
10 years of experience in OTC processes and applications in healthcare
Bachelor’s degree in Business, Information Systems/MIS, or related field
Strong understanding of Order-to-Cash processes, including order management, billing, collections, and revenue recognition
Familiarity with healthcare applications, SQL, and project management methodologies
Experience working in Agile project management methodologies
Experience working in ServiceNow Agile, Jira, and Excel
Excellent communication skills and ability to work with technical teams and business users
Detail-oriented with solid organizational skills and ability to manage multiple priorities
Ability to analyze complex problems, identify root causes, and develop effective solutions
Strong analytical and problem-solving skills
Ability to work independently while collaborating in a team environment