Patient Billing Representative

TridentCare

. Take inbound phone calls from clients, customers, and patients to obtain patient billing and demographic information .

Posted 10/15/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing, customer service, and account management, with a strong ability to communicate effectively in English. Proven track record in resolving customer inquiries and maintaining accurate documentation.

Highest-signal resume keywords

Medical Billing ExperienceCall Center ExperienceCollections ExperienceCustomer Service ExperiencePerformance Goal Achievement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient BillingAccount AdjustmentsDocumentationData EntryResearch Skills

Soft Skills

Intermediate Communication SkillsProblem-SolvingAttention to Detail

Tools & Technologies

Eligibility WebsitesCustomer Management Systems

Industry Keywords

Patient InformationCustomer AccountsPerformance GoalsOrganizational Support

About the role

Key responsibilities & impact

Take inbound phone calls from clients, customers, and patients to obtain patient billing and demographic information
Sort incoming return patient mail and electronically return patient statements with information
Research and thoroughly resolve customer accounts using patient files and eligibility websites
Fully document customer contacts to ensure follow-through and issue resolution
Update multiple systems with patient information
Perform account adjustments and recommend necessary changes to the supervisor
Complete weekly and monthly reports according to schedule
Perform other tasks assigned by the supervisor to support organizational goals

Requirements

What you’ll need

English written/verbal
Intermediate communication skills
1 year of collections experience
1 year of call center experience
1 year of medical billing experience
3–5 years of customer service experience
Ability to meet monthly performance/audit goals