Patient Success Coordinator

TridentCare

. Own each customer and patient experience for TridentCare at Home .

Posted 9/30/2026part-timeRemote • Ohio • United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer and patient experience management, ensuring timely service delivery and effective communication. Proficient in operational oversight, scheduling, and utilizing TridentCare applications to enhance service quality.

Highest-signal resume keywords

Customer Service SkillsMicrosoft Office SuiteProblem-Solving AbilitiesMedical TerminologyOperational Metrics Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling ServicesTyping 35–40 Words Per MinuteFax Order EntryPatient Experience ManagementQuality-Improvement Metrics

Soft Skills

Effective CommunicationTeam CollaborationIntegrity and AccountabilityResults-Oriented MindsetListening Skills

Tools & Technologies

TridentCare ApplicationsMicrosoft TeamsSkypeWeb-Based MeetingsPhone System Operation

Certifications & Qualifications

High School Degree or GEDAssociate's Degree Preferred

Industry Keywords

Home-Based ServicesPatient ServicesTeleradiologyHospital at HomePACE Programs

About the role

Key responsibilities & impact

Own each customer and patient experience for TridentCare at Home
Provide internal oversight for home-based orders to ensure customer commitments are met or exceeded
Work with field leadership to ensure timely patient services within customer service matrices
Assist with scheduling services and communicate with patients and ordering entities
Provide estimated times of arrival to patients or ordering entities
Reschedule and cancel exams when appropriate
Help prioritize technician dispatching based on client SLAs
Become a subject matter expert in TridentCare at Home client models, including Hospital at Home, Emergency Department in Home, and PACE programs
Work with the internal teleradiology team to ensure successful image transfers
Address patient and client questions or concerns and record them for quality-improvement metrics
Assist with obtaining paperwork for timely and accurate billing
Monitor reporting and operational metrics for home-based services
Answer incoming customer service orders promptly
Enter orders manually through the fax process
Navigate TridentCare applications, including TCC and DDF
Operate the phone system effectively
Adhere to the work schedule

Requirements

What you’ll need

Must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231
Ability to work independently and as a team
Ability to communicate effectively through electronic means including Microsoft Teams, Skype and web-based meetings
Strong computer skills, including Microsoft Office Suite (Outlook, Word, and Excel)
Strong customer service skills
Solid verbal, written, and listening skills
Solid problem-solving and decision-making abilities
Results-oriented and goal-driven
Strong ethics, integrity, and accountability
Ability to type 35–40 words per minute
Medical terminology/experience preferred but not required
High School degree or GED equivalent required
Associate's degree preferred
Must work Saturday and Sunday, 8:00 a.m.–6:30 p.m. EST