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Radiology Support Specialist
TridentCare. Contact doctors via email and phone to read cases as needed .
Tech Stack
Tools & technologiesRay
About the role
Key responsibilities & impact- Contact doctors via email and phone to read cases as needed
- Notify customers about delayed cases and provide estimated completion times when known
- Monitor delivery of x-ray reports via fax
- Relay verbal x-ray results for critical findings to the ordering facility and/or physician
- Document, research, and resolve customer issues using the computer system
- Maintain training manuals and disseminate new or changed policies and procedures
- Maintain regular attendance, punctuality, and professional appearance
- Create and manage Support Specialists staffing schedules
- Approve and schedule employee PTO and vacation requests
- Train and supervise Support Specialists and assist with performance reviews
- Rotate schedules to observe performance and train staff across every shift
- Answer general questions and assist staff throughout the shift
- Provide off-hours assistance by phone as needed
- Communicate with IT regarding system status and new programming development and testing
- Perform other duties as assigned
Requirements
What you’ll need- Advanced medical terminology
- Advanced ability to identify and resolve problems
- Advanced English written and verbal skills
- Advanced computer skills
- Advanced communication skills
- Advanced time management skills
- Advanced typing skills; minimum 35 wpm
- 5 years of experience required
- Radiology experience preferred
- Excellent verbal and written communication skills with knowledge of correct English grammar, spelling, and punctuation
- Strong interpersonal skills
- Ability to maintain client and patient confidentiality
- Full-time availability Monday, Tuesday, Thursday, and Friday, 7 a.m.–5 p.m.
- Team player, leader, enthusiastic, and detail-oriented
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities