Senior Patient Billing Representative

TridentCare

. Take inbound phone calls from clients, customers, and patients to obtain patient billing and demographic information .

Posted 9/22/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing, customer service, and account management, with a strong focus on meeting performance goals and maintaining accurate documentation. Proficient in handling inbound calls and resolving customer inquiries effectively while working independently and collaboratively.

Highest-signal resume keywords

Patient Billing ExperienceCall Center ExperienceCollections ExperienceCustomer Service ExperiencePerformance Tracking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Information ManagementAccount AdjustmentsData EntryReport GenerationIssue Resolution

Soft Skills

Intermediate Communication SkillsDetail-OrientedTeam CollaborationInnovative ThinkingEnthusiastic Attitude

Industry Keywords

Medical BillingCustomer AccountsEligibility WebsitesPerformance GoalsAudit Goals

About the role

Key responsibilities & impact

Take inbound phone calls from clients, customers, and patients to obtain patient billing and demographic information
Sort incoming returned patient mail and electronically return patient statements with information
Research and resolve customer accounts using patient files and eligibility websites
Document all customer contact completely and ensure follow-through and issue resolution
Update multiple systems with patient information
Perform account adjustments and recommend necessary changes to the supervisor
Complete weekly and monthly reports according to schedule
Perform other tasks assigned by the supervisor to support organizational goals
Meet weekly/monthly performance and audit goals
Track daily/weekly/monthly production

Requirements

What you’ll need

English written/verbal
Intermediate communication skills
1 year of collections experience
1 year of call center experience
1 year of medical billing experience
3–5 years of customer service experience
Ability to meet weekly/monthly performance and audit goals
Ability to track daily/weekly/monthly production
Detail-oriented, innovative, enthusiastic, dedicated, and able to work as a team member
Ability to work independently and set schedules/goals

Benefits

Comp & perks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Federal employment-law rights notifications for applicants