Vascular Access Dispatcher

TridentCare

. Interact with and assist the mobile vascular technology team .

Posted 10/14/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing high call volumes and dispatching cases efficiently. Capable of working independently and collaboratively to ensure timely completion of tasks and support for field nurses.

Highest-signal resume keywords

Customer Service SkillsCommunication SkillsProblem-Solving AbilityOrganizational SkillsAbility to Work Independently

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Customer Service SkillsSolid Verbal CommunicationSolid Written CommunicationListening SkillsGood Organizational SkillsFlexibility and Adaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medical TerminologyDispatchingCase ManagementField NursesClient Information

About the role

Key responsibilities & impact

Interact with and assist the mobile vascular technology team
Relay case information to mobile Vascular Nurses in the field
Work with representatives at regional accounts
Dispatch cases to the technology team and provide customer service to accounts
Assist and direct field nurses so studies are completed in a timely manner
Handle approximately 90–130 calls per day
Assign nurses to the appropriate areas and facilities according to the schedule
Page nurses for STAT, ASAP, and PRIORITY homes
Voice-mail nurses regarding 4-hour and 2-hour STAT turnaround times
Communicate and report problems to the House Supervisor and Field Supervisor
Inform clients about arrival delays and reading delays
Assist nurses with directions, case types, and client information
Cross-train into the Customer Service role
Answer phones within three rings
Assist with overflow client orders
Assign STAT cases within 10 minutes and regular calls within 15 minutes of appearing on screen
Persistently dispatch all calls to technicians by paging twice
Monitor activity in other dispatch areas while focusing on the assigned area

Requirements

What you’ll need

Must reside within 50 miles of the Columbus, OH office at 2550 Corporate Exchange Drive, 43231
Ability to work independently and with a team
Strong customer service skills
Solid verbal, written, and listening communication skills
Solid problem-solving and decision-making ability
Good organizational skills
Ability to execute and prioritize multiple tasks
Professional demeanor and appearance
Must be flexible and adaptable to change
Ability to build relationships and motivate others
Knowledge of customer service strategies
Solid analytical skills
Ability to work independently in a high-volume environment
Knowledge of medical terminology is a plus but not required
High school diploma or GED, or one year of related experience and/or training, or equivalent combination of education and experience